2010_Defining & Managing Caller Behavior


A red asterisk (*) indicates required questions.

  1. How effectively did this training help you recognize specific caller behaviors earlier in the call?*
    Far Exceeeded My Expectations
    Exceeded My Expectations
    Met My Expectations
    Did Not Meet My Expections
    The Training Was Ineffective


  1. This training helped me feel more comfortable with and equipped me to handle angry callers:*
    Far Exceeded My Expecations
    Exceeded My Expectations
    Met My Expections
    Did Not Meet My Expectations
    This Training Was Ineffective


  1. How effectively did this training empower you to manage your calls?*
    Far Exceeded My Expectation
    Exceeded My Expectations
    Met My Expectations
    Did Not Meet My Expectations
    This Training Was Ineffective


  1. Please share your three top three takeaways from this training*


  1. Please provide any suggestions for future trainings on this topic