Chrysler STAR Survey -7-20-10

Hello, my name is ____________ and I’m calling on behalf of Chrysler, We are calling to conduct a survey about your recent contact to the STAR center about (Vehicle). May I ask you a few questions about your experience? It will take less than 5 minutes of your time. (If No, ask "would another time be more appropriate to complete the survey?" record call back time and date in call back field or refused)
Name: 


A red asterisk (*) indicates required questions.

  1. Case #*


  1. Call Back time or refused


  1. On a scale of 0-10 where zero is the worst 10 is the best,

    1)What is your overall opinion of how STAR Technical Assistance handled your technical problem or request?

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  1. 2) How likely would you be to recommend this agent to a fellow tech? On a 0 to 10 scale
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  1. Ask this if both questions were scored 7 or higher, if not proceed to question three. What could they have done better to assist you.

    Both scored above 7? end Survey, Thank you for taking the time today to complete this survey, we appreciate the feedback.



  1. Using the same scale 3) Please rate the ease of contacting a STAR center representative.
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  1. 4) Please rate the level of politeness provided by the STAR center representative.

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  1. 5) Did the STAR center representative understand your concerns as demonstrated by their actions to assist you?

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  1. 6) Did the STAR center representative treat you in a professional manner?

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  1. 7) Did the STAR center representative give a reasonable resolution for your technical concern?

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  1. Please record any Comments

    End Survey ... Thank you for taking the time today to complete this survey, we appreciate the feedback.






Jenn Bell