Update Training Survey Template
Name: 


  1. Please select facilitator's name.
    Rina "TRINA" Laurel
    Jerome "JACK" Ochia
    Chris "THEMOVIESTAR" Aying
    Ryan "RAZ" Asares
    Ron "OBIKINOBI" Anudin
    Glendale Fabricante
    Martem Cui
    Quiera "TATS" Deuda
    Matthew Canullas


  1. Please select the training course attended
    Call Control- SAS
    Customer Satisfaction 101- CSR
    Customer Satisfaction 101-CSA
    Customer Satisfaction 101-ECT
    Customer Satisfaction 101-Returns


  1. My level of knowledge in this subject matter has increased.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The course was interesting.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. This course was extremely valuable for my job performance.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The difficulty level of this course was appropriate for me.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What overall rating would you give the course?
     
      1 2 3 4 5  
    Lowest  Highest


  1. The instructor was effective in teaching this course.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor is well prepared for class sessions.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor explained concepts clearly.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor stimulated interest in the course.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What overall rating would you give the instructor?
     
      1 2 3 4 5  
    Lowest  Highest


  1. The instructor is able to effectively communicate his/her thoughts
     
      1 2 3 4 5  
    Lowest  Highest


  1. The instructor is able to relate the topic from the real-scenarios experienced at the floor.
     
      1 2 3 4 5  
    Lowest  Highest


  1. The topics presented are clear and can be utilized with my current role as an agent.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The simulation exercises helped me understand the topic well.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. As an agent I will be able to use this to enhance my performance and metrics
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The presentation material is clear and concise
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The handouts provided is valuable and helpful to me
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What made the instructor effective?


  1. What are your suggestions to improve the performance of the instructor?


  1. What are your suggestions to improve the handouts and the presentation material?


  1. Provide us feedback on how we can make the course better?