International Customer Care - Fuze training survey

This is a short survey for the candidates who attended the Fuze training
Name: 


A red asterisk (*) indicates required questions.

  1. Were all the stated objectives achieved (see below)

    - Clearly explain what Fuze is & its key features
    - Effectively manage & close incidents in the Incident Queue
    - Find key articles in the Knowledge Database & utilise in Incident replies
    - Upload & amend articles in the Knowledge Database
    - Understand the process of escalation within the system

    *
    Yes
    No


  1. Are there any additional topics you would like to see included in the Fuze Training? If so, please indicate below what they are, and why you believe they should be included.*


  1. Were there sections of the training that you felt should have been excluded?*


  1. What were the key learning points you took away from the training ?
    *


  1. Are there any areas of Fuze that you feel you need more training/support with ?*


  1. Do you have any further comments about any aspect of the training you received on Fuze *


  1. The training was well delivered by the trainer ?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree





Operations Training
CareerBuilder.com
GA