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Employee Satisfaction Survey - September 2010
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- SBU/Department *
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- How long you have been working for ACS?*
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- How long you been working in your business unit?*
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- What was your position when you first joined ACS?*
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- What position do you currently hold?*
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- What is the name of your immediate supervisor (Team Leader / Supervisor / Manager)?*
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- Are you committed in pursuing a long-term career at ACS?*
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- My Team Leader / Supervisor / Manager clearly communicates with me what are expected from me, including my goals and responsibility *
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- My Team Leader / Supervisor / Manager clearly communicates the goals and objectives of my business unit*
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- I fully understand the correlation of my duties and responsibilities and the goals and objectives of my business unit.*
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- I receive the information I need to do my job effectively on a timely basis*
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- Communication between ACS Departments and locations are good.*
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- My business unit provides our clients and/or customers with quality products and/or services*
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- The amount of my workload allows me to satisfy my clients' and/or customers' requirements.*
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- The workload is distributed fairly amongst the people in my team or business unit.*
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- The amount of my workload does not interfere with my ability to do a quality job*
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- Normally, I am able to do my job during regular working hours.*
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- The quality of the products and/or services I provide my clients and/or customers is an important part of how my performance is assessed.*
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- I understand the importance of delivering high quality products and services.*
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- My Team Leader / Supervisor / Manager demonstrates that quality is a top priority.*
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- I am sufficiently challedged by the requirements of my posistion.*
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- The Management Team provides direction and vision for the business unit.*
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- My team Leader / Supervisor / Manager demonstrates the importance of addressing client and/or customer service issues.*
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- My Team Leader / Supervisor / Manager has the right process knowledge to get the job done.*
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- My Team Leader / Supervisor / Manager gives me coaching and feedback regularly to help me improve my performance.*
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- My Team Leader / Supervisor / Manager promotes and accepts new ways of accomplishing goals.*
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- My Team Leader / Supervisor / Manager treats me and my co-worker with respect.*
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- My Team Leader / Supervisor / Manager fosters a working environment of teamwork and camaraderie.*
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- My Team Leader /Supervisor / Manager is concerned about my well-being.*
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- My Team Leader / Supervisor / Manager understands the value of having a balance between my work and personal life.*
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- I am comfortable discussing any concern I may have with my Team Leader / Supervisor / Manager.*
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- I have confidence with my Team Leader / Supervisor / Manager*
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- In general, I believe that my working relationship with my Team Leader / Supervisor / Manager is positive. *
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- Overall, I believe that my Team Leader / Supervisor / Manager is doing a good job.*
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- I am rewarded based on my performance.*
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- My financial rewards meet or exceed my expectations.*
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- I am given adequate recognition and praise by my Team Leader / Supervisor / Manager for a job well done.*
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- I am valued by my Team Leader / Supervisor / Manager for my contributions to the business.*
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- My business unit recognizes and values my team's contributions to the business.*
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- Overall, I am satisfied with the recognition that I receive for doing a good job.*
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- There are opportunies for me to acquire knowledge and skills necessary to be effective at my job. *
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- I am taking advantage of training opportunities for me to acquire knowledge and skills neccessary to be effective at my job*
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- I am satisfied with the ongoing training I receive for my current job.*
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- I find it easy to apply the training I have recieved in my work.*
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- There are attractive career oppurtunities for me at ACS.*
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- There are attractive opportunities for me within my business unit.*
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- The most qualified persons are promoted in ACS*
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- My job makes good use of skills and abilities.*
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- I am encourage by my Team Leader / Supervisor / Manager to make suggestions if not participate in setting work objectives.*
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- My Team Leader / Supervisor / Manager asks for my input whenever a decision that will affect me needs to be made.*
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- My Team Leader / Supervisor / Manager is open and listens to new ideas and suggestions from empoyees.*
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- My Team Leader / Supervisor / Manager gives me authority and independence to do my job.*
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- In general, I feel that I make valuable contributions to the business success*
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- My business unit provides us with enough resources and tools to achieve our goals.*
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- The work environment of my business unit promotes teamwork and productivity.*
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- The departments within the Company work closely together to achieve quality.*
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- I enjoy coming to work.*
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- My place of work is secure and promotes safety.*
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- I am able to balance both personal and professional demands on my time.*
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- The amount of work-related stress I feel is
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- The stress I get from work does not prevent me from doing my job well.*
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- My Team Leader / Supervisor / Manager makes an effort to ensure that work-related stress is managed in my team or business unit.*
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- Work-related stress does not affect my job satisfaction*
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- I am proud to be an ACSer.*
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- ACS is a well-respected company in the industry.*
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- ACS recuits talented people.*
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- My business unit has no problem with attrition or employee turnover.*
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- Surpassing the competition is a top priority of ACS.*
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- Please feel free to provide us your feedback
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