Active Listening and Probing Questions- VXI

Please take a few mintues to provide feedback on the Active Listening and Probing Questions Training.


A red asterisk (*) indicates required questions.

  1. After attending the class, I will be able to perform my job duties more effectively*
    Yes
    No


  1. Please rate your facilitator on the following attributes using the scale below:
    1) Not Effective 2) Slightly Effective 3) Somewhat Effective 4) Effective 5) Highly Effective*

            1 2 3 4 5      
      Knowledge of Topics  Not Effective  Highly Effective   
      Presentation of Materials Not Effective  Highly Effective   
      Maintaining a Productive Learning Environmet Not Effective  Highly Effective   


  1. Please rate the learning activitites from the training using the scale below:
    1) Not Effective 2) Slightly Effective 3) Somewhat Effective 4) Effective 5) Highly Effective*

            1 2 3 4 5      
      Call Audits Not Effective  Highly Effective   
      Role Play Not Effective  Highly Effective   
      Group Discussion of Probing Question Not Effective  Highly Effective   


  1. Please rate the following attributes from the Active Listening portion of the class in terms of usefulness in your current position. Use the scale below:

    1) Not Useful 2) Very Little Use 3) Somewhat Useful 4) Useful 5) Very Useful *

            1 2 3 4 5      
      Focusing on the Customer Not Useful  Very Useful   
      Projecting the best image of You and Vonage  Not Useful  Very Useful   
      Making the listener feel "Valued" Not Useful  Very Useful   
      Listening for emotion as well as facts Not Useful  Very Useful   


  1. Please rate the following attributes from the Probing Questions portion of the class in terms of usefulness in your current position. Use the scale below:

    1) Not Useful 2) Very Little Use 3) Somewhat Useful 4) Useful 5) Very Useful *

            1 2 3 4 5      
      Utilizing Open-Ended Questions Not Useful  Very Useful   
      Uncovering the TRUE reason that the customer is cancelling Not Useful  Very Useful   


  1. Please provide at least one suggestion for improving this course. *





VXI ID Admin
Makati