TM Certification - Survey (Heathrow)

Toward the goal of continuous improvement, please help us to improve the TM Certification program by completing this survey. Thank you for attending TM Certification and for taking the time to complete this survey.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. When was your SESSION 1 date? (If you don't recall the exact date, please indicate an approximate date.)*


  1. When was your SESSION 2 date? (If you don't recall the exact date, please indicate an approximate date.)*


  1. Did your manager or other center leadership meet with you prior to the TM Certification session to explain what the TM Certification Program is and why you would be participating in it?*
    Yes
    No


  1. (If your manager did *not* meet with you, you may skip this question.)
    Following the meeting with my manager, I understood the purpose of the TM Certification program and the next steps.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. Name of primary facilitator(s) who led SESSION 1:*
    Julieanna Hernandez
    Jacob Kaiser
    Robert Sanders
    Clarence Thomas
    Arnold Rightnower (ATT)
    Melody Whalen (ATT)
    Kandi Heilman (ATT)
    Theresa McInnis (ATT)
    Rachel McClements (ATT)
    Not sure


  1. Name of primary facilitator(s) who led SESSION 2:*
    Julieanna Hernandez
    Jacob Kaiser
    Robert Sanders
    Clarence Thomas
    Arnold Rightnower (ATT)
    Melody Whalen (ATT)
    Kandi Heilman (ATT)
    Theresa McInnis (ATT)
    Rachel McClements (ATT)
    Not sure


  1. The facilitator leading the session was knowledgable regarding the applicaton of the CEGs, MyCSP, and systems.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly Agree


  1. The facilitator leading the session was prepared.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly Agree


  1. The facilitator leading the session was helpful in clarifying questions that I had.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly Agree


  1. As a result of this session, I am more confident in my ability to accurately score agent evaluations.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly Agree


  1. The time spent in this session was a good use of my time.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly Agree


  1. The time allowed, location, and resources provided for this session were appropriate for optimal learning.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly Agree


  1. Please provide any additional feedback that you would like us to know toward the goal of improving the program.