Business Ethics 9
Name: 


  1. To improve customer service quality, employees' telephone calls are monitored. Monitoring is random and employees do not know when a quality manager is listening to a call. Customer service representative Luis Perez made a personal phone call while Steve Young was monitoring the line. During the call, Luis made plans for his weedend activities.

    Is the action illegal?


  1. Does the action violate company orprofessional standards?


  1. Who is affected, and how, by the action?





Mrs. Faust
CTE Teacher/Dept. Chair
Hendrickson High School
Austin, TX