Course Evaluation - Employee Benefits
Name (optional): 


  1. Please enter your instructor(s) name(s) on the line below, as well as the start date and end date of the training class. Thank you!


  1. On a scale of 1-5, 5 being the highest, what were the most beneficial learning tools for you? (Select all that apply)

          1 2 3 4 5    
      CBT (Computer Based Training)   
      Group Discussion   
      Handouts   
      Worksheets   
      Calculations   
      Quizzes   
      Group Activity   
      Reading   
      Lecture   
      Power Point Presentation   
      Board Exercises   
      Review Games   
      Systems Training   
      Job Shadow- in the Call Center or w/ the Trainer   
      Navigating   


  1. On a scale of 1-5, 5 being the highest, please indicate the learning style that best suites you.

          1 2 3 4 5    
      Auditory- includes, lecture, group discussion, group activity, job shadowing   
      Visual- includes board exercises, power point, handouts   
      Conceptual- includes review games, reading, worksheets, calculations, quizzes   
      Kinesthetic- includes CBT's, systems, navigating   


  1. Did the training relate to your learning style? Please answer yes or no. Explain your answer below.


  1. What portions of the training were the most effective match to your learning style?


  1. What portions of the training were the least effective match to your learning style?


  1. On a scale of 1-5, 5 being the highest, please rate how useful the materials are with questions you encounter on the phone.
    1 2 3 4 5


  1. What was the most useful information in your manuals for referencing while taking calls?


  1. What was the least useful information in your manuals for referencing while taking phone calls?


  1. What sections of your manuals could be improved or made clearer?


  1. Do you feel that enough time was given to complete exercises, quizzes, and readings? Yes or no. If no, please explain.


  1. Do you feel that in the training environment, enough phone time was given before being released to the floor? Yes or no. If no, please explain.


  1. Please include any additional comments you may have about the training material or the course.


  1. Who was your mentor during the initial phone time during your training- your instructor(s) or a call center rep?


  1. How did the mentoring work for you?


  1. What was your most memorable event of training class, and how was it taught?


  1. Do you utilize the mentor line for non-escalated calls? Yes or no. (If yes, answer questions 17 and 18. If no, skip to question 19.)


  1. What types of questions do you ask when utilizing the mentor line?


  1. How many times a day do you utilize the mentor line?


  1. Why don't you utilize the mentor line?





Quality Specialist
Unum