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Training Bay Exit Survey
Please fill out this Training Bay Exit Survey. Be candid, honest, and as accurate as possible because this survey is meant to help us do a better job in Training and Training Bay.
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- I felt welcomed and involved in class:*
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- My Trainer was well organized and prepared for class:*
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- My Trainer presented the material clearly:*
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- My Trainer was fair and impartial during class:*
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- My Trainer conducted the class at an appropriate pace:*
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- My Trainer demonstrated strong knowledge of all course content:*
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- My Trainer explained concepts, tools, and procedures clearly:*
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- My Trainer was enthusiastic and engaging:*
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- My Trainer presented an enviroment conducive to learning:*
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- My Trainer provided plenty of individual attention:*
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- My Trainer answered all of my questions:*
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- My Trainer encouraged class participation:*
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- I felt prepared to begin handling calls in Training Bay:*
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- The course provided me with a good understanding of the product, processes and procedures:*
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- I feel I had enough instruction in the tools like iCAD, iVAPP, DTI Express, etc.*
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- If your answer for question number 15 was C, D, or E, please describe which tool(s) you would like to have more instruction.
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- I feel I had enough practice in using the tools like iCAD, iVAPP, DTI Express, etc.*
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- If your answer for question number 17 was C, D, or E, please describe which tool(s) you would like to have more practice using.
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- I know what information can be found on VSC, FePEC (ATS), and Verizon.com: *
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- I feel I had enough role-playing/scenario activities:*
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- I feel I listened to enough calls through split-jacking and Callcopy to help prepare me for taking calls:*
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- The Training Bay team made me feel welcome: *
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- The Training Bay team was very helpful on Day 1:*
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- The Training Bay mentors were always professional and helpful:*
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- The Training Bay mentors were never disrespectful or rude:*
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- The Training Bay team took good care of me all week: *
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- The Training Bay supervisor/trainer worked with me on my strengths and opportunities: *
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- We had ample time for refresher training:*
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- We had at least three recap sessions this week:*
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- We covered TP Agent and the Lunch/Break procedures and policy:*
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- We covered LIFT during out sessions:*
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- What are the two things you found most valuable about this course?*
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- What are some suggestions you have to improve the training?*
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- In what area(s) should there have been more emphasis or practice?*
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- Was there anything you did not find valuable about this course?*
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- Do you have any additional comments about the course and/or the Trainer?*
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- Do you have any comments or suggestions regarding Training Bay?*
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- What is your class number?*
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