G&P PH2 Trainer Assessment G&P Non Inventory

Assessment of FOC G&P Staff on invoicing and pymt. packets, non inventory. Final before Go live.
Name: 


A red asterisk (*) indicates required questions.

  1. Please provide the name of FOC Analyst you are assessing.*


  1. Based on the Skill Level Assessment chart, please rate the analysts' verbal English skills. This should be based on how well they communicate with the Houston staff while speaking on the phone or in person. *
     
      1 2 3 4 5  
    1  5


  1. Based on the Skill Level Assessment chart, please rate the analysts' non-verbal English skills. E-mail communication would be a form of non-verbal communication. Consider: 1) How effective they are able to communicate an issue/question with Houston staff and stakeholders via e-mail. 2) Does this take one e-mail or multiple e-mails for both sides to understand and resolve the issue? *
     
      1 2 3 4 5  
    1  5


  1. Based on the Skill Level Assessment Chart, please rate the FOC Analysts' overall skill level for their specific job responsibilities. *
     
      1 2 3 4 5  
    1  5


  1. What processes do you feel the analyst does well?*


  1. What areas do feel the analyst could use improvement?*


  1. Please specify which processes could benefit from additional “hands-on” support after “Go-Live”.*


  1. Why do you feel the analyst may need extra support after “Go-Live”?


  1. How much assistance does the trainee request/require from you to complete the work?
    Never
    Sometimes (1 to 2)
    Often (3 to 5)
    Very Often (Greater than 5)


  1. Please provide any additional feedback about the FOC Analyst performance (if any).


  1. What percentage of the desk was Chennai staff able to perform on their own without your support?