DIRECTV GM /SS TRAINING SURVEY - GM Wave Q

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We thank you in advance for taking time to complete this survey. Do not hesitate to type in your additional feedback on the space provided for each question:

Please rate all items following this tier:
1 – Very Dissatisfied
2 – Dissatisfied
3 – Neutral
4 – Satisfied
5 – You Rock!
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Name: 


A red asterisk (*) indicates required questions.

  1. Name of Trainer:*


  1. Name of Co-Facilitator:*


  1. Name of SME/SIS assigned to you:*


  1. Trainer

          1 2 3 4 5    
      1. The trainer was able to clearly deliver instructions and expectations for each topic.   
      2. The trainer was able to show content mastery in discussing each module.   
      3. The trainer was able to provide adequate and appropriate explanations of each module.   
      4. The trainer was able to solicit and respond to the questions raised during discussions   
      5. The trainer was able to properly demonstrate the application of new concepts.   
      6. I was given an opportunity to apply what I have learned.   
      7. I was given timely feedback on my performance.   
      8. Now that I have taken phone calls, I can say that my trainer really prepared me and helped me in making sure I understand everything I need to learn before nesting.   
      9. My trainer made sure that all parked questions were answered if not at the end of the day, at least before the week ended.   
      10. My trainer made me feel like asking questions during training was a crucial part of my learning.   
      11. My trainer was always on time and ready to train.   
      12. My trainer was able to share a lot of soft skills/sales techniques all throughout the 2 week classroom training   


  1. Co-Facilitator

          1 2 3 4 5    
      1. The trainer was able to clearly deliver instructions and expectations for each topic   
      2. The trainer was able to show content mastery in discussing each module.    
      3. The trainer was able to provide adequate and appropriate explanations of each module.   
      4. The trainer was able to solicit and respond to the questions raised during discussions.   
      5. The trainer was able to properly demonstrate the application of new concepts and skills   
      6. I was given an opportunity to apply what I have learned.   
      7. I was given timely feedback on my performance.   


  1. Overall Evaluation in Training Presentation

          1 2 3 4 5    
      1. The modules and activities provided were kept relevant.   
      2. Having more than one trainer made the training more effective and efficient   


  1. Training Content

          1 2 3 4 5    
      1. The modules taught during Foundation Training helped me in developing new concepts and skills in Process Training.   
      2. There was smooth transition from one topic to the next.   
      3. The time allotted for each module was enough for learning and application.   
      The time allotted for applications and exercises was enough to prepare me for my Nesting.    


  1. I hope there was more time allotted for the following topics:
    Pricing
    Equipment
    Installation
    QA talk/calibration
    Call Flow
    System navigation


  1. SME

          1 2 3 4 5    
      1. The SME was able respond to my questions in a timely manner.   
      2. The SME was able to properly demonstrate the new skills in our coaching.    
      3. I was given timely feedback on my performance.   
      4. The SME showed expertise in the product and I learned more soft skills/sales tactics from him/her.   
      5. My SME was very professional and was after my success.   


  1. Transition

          1 2 3 4 5    
      1. The Foundation Skills trainer was able to prepare me for Process training.   
      2. The Process trainer was able to impart the skills needed for me to do well in Nesting.   
      3. The SME was able to give me appropriate coaching that would prepare me in Production.   


  1. Logistics

          1 2 3 4 5    
      1. The training manuals provided to me assisted me in retaining new information.   
      2. Handouts we’re provided to guide me in learning new skills.   
      3. The computers inside the training rooms were conducive to efficient navigation of the DTV system tools.   
      4. The training room was contributive to an effective learning environment. (Cleanliness, Temperature, Lighting, etc.)   
      5. The training facilities helped in the training delivery. (Projector, speakers, etc.)   


  1. Hiring Process

    How satisfied are you with…

          1 2 3 4 5    
      1. How our recruitment assessed and conducted your application?   
      2. How our HR team addressed your concerns?   
      3. The HR team’s overall courtesy?   
      4. How our security personnel deal with you?   
      5. Our Front desk associate’s courtesy?   
      6. With the company facilities?   


  1. Please use the space below for your comments:





VXI Global Solutions
CA