M-LINE: How Would You Log This Call?

Read each scenario below and select the option that you would most likely log to.


A red asterisk (*) indicates required questions.

  1. Dr. Jones from Jackson called to get medical records for his patient. You explain the process for obtaining records and provide the fax number to HIM before disconnecting. *
    Dr. Jones to M-LINE as Business
    Dr. Jones to Med Records as Business
    Dr. Jones to Med Records as Patient Information
    Dr. Jones to M-LINE as M-LINE Information


  1. Dr. Rupert from Harrison Township called to see if his patient's neurosurgery appointment has been scheduled. He states that the referral was faxed directly to the clinic 3 weeks ago. You look in Careweb and communicate the appointment date and time. *
    Dr. Rupert to Neurosurgery as Patient Information
    Dr. Rupert to M-LINE as M-LINE Information
    Dr. Rupert to M-LINE as Patient Information
    Dr. Rupert to Neurosurgery as M-LINE Information


  1. Dr. Andrews calls from Petsosky to see if his patient's Liver Clinic appointment has been scheduled. She states that the information was faxed directly to the clinic 2 weeks ago. You look in Careweb and do not find a scheduled appointment. You connect Dr. Andrews to the clinic to check on the status of the referral. They are still working on it. *
    Dr. Andrews to Liver as Patient Information
    Dr. Andrews to M-LINE as M-LINE Information
    Dr. Andrews to M-LINE as Fax Referral Follow-Up
    Dr. Andrews to Liver as Fax Referral Follow-Up


  1. Dr. York calls M-LINE to speak with Dr. Hensinger. You connect to Dr. Hensinger's secretary and she takes a message. The next day, you call Dr. York to follow up on this outstanding message and he now says that Dr. Hensinger didn't return the call and he no longer needs to speak with him. *
    Dr. York to Dr. Hensinger as Message
    Dr. York to Dr. Hensinger as Consult Incomplete
    Dr. York to Dr. Hensinger as M-LINE Information
    Dr. York to Dr. Hensinger as Consultation


  1. Dr. Frankenstein calls M-LINE and to notify UMHS that he is sending his patient to the Emergency Room. You connect Dr. Frankenstein to the ER and he speaks to Dr. Desmond, the ER attending physician. *
    Dr. Frankenstein to Dr. Desmond as Consultation On Call
    Dr. Frankenstein to Dr. Desmond as Admission
    Dr. Frankenstein to Emergency Medicine as Admission
    Dr. Frankenstein to Dr. Desmond as Patient Information


  1. I log the majority of my calls when I am still monitoring the calls.*
    Yes
    No


  1. I log the majority of my calls as soon as I hang up the call and before I get another call.*
    Yes
    No


  1. I log the majority of my calls at the end of the day, just before I go home. *
    Yes
    No


  1. I log the majority of my calls at the end of the month. *
    Yes
    No