HESS Training Evaluation Survey

You will be asked to rate your reactions on a series of questions related to Client-specific Content, Materials, Trainers, Facilities, and General approach. We value your input and welcome comments that could be used to improve the course effectiveness for future learners.


A red asterisk (*) indicates required questions.

  1. Class Name:*


  1. Facilitator:*


  1. Class Location:


  1. Course Content: Includes Customer Service/Quality, Call CenterTools, and Service-specific (e.g., HRO or TBO).

    *

            1 2 3 4 5       N/A
      Is the course content relevant to your job? Not at ALL Completely   
      Was the course content what you expected it to be? Not at ALL Completely   
      Was the course practical? (or too theoretical?) Not at ALL Completely   
      How thoroughly were the subjects covered? Not at ALL Completely   
      Were topics arranged in a logical learning sequence? Not at ALL Completely   
      Overall, did the Core content prepare you for Client-specific? Not at ALL Completely   


  1. Materials: Includes Participant Guides, handouts, powerpoint, games, activities, roleplays, test/examination questions, etc.

    *

            1 2 3 4 5       N/A
      How well were the materials organized? Not at ALL Completely   
      How clearly were the materials written? Not at ALL Completely   
      Were the materials at the appropriate level for the course? Not at ALL Completely   
      Did the job aids assist you in learning the material? Not at ALL Completely   
      Overall, how effective were the learning materials? Not at ALL Completely   


  1. Facilities: Includes training room logistics, PC and phones, audio/visual components, and system access.

    *

            1 2 3 4 5       N/A
      Was the training room and set-up conducive to your learning? Not at ALL  Completely  
      Could you see and/or hear the media clearly? Not at ALL  Completely  
      Did you have access to all online systems and test environments Not at ALL  Completely  
      Did you have access to phone and telephony-ware Not at ALL  Completely  
      Overall, were the facilities & learning environment effective? Not at ALL  Completely  


  1. General Approach: Includes length of course, ordering and presentation of topics, and overall effectiveness.

    *

            1 2 3 4 5       N/A
      How suitable was the amount of lecturing? Not at ALL  Completely  
      How suitable was the amount of practice and interaction? Not at ALL  Completely  
      Did the methods of instruction keep you interested? Not at ALL  Completely  
      How appropriate was the length of this course? Not at ALL  Completely  
      Overall, how beneficial was this training to you in your role? Not at ALL  Completely  


  1. What information included in this training was most helpful to you and why?
    *


  1. What information included in this training was least helpful to you and why?
    *


  1. Were there any barriers to your learning that would have made the course more effective*


  1. Additional Comments:






Energizer ID Team