European Training Analyses 2011

We are currently conducting training need analysis. We are aiming to tailor-make our approach to meet business needs and to ensure that training is fully in accordance with company strategy, i.e. our questions concern “where do we stand” and “where do we want to be”.

You, as a member of senior management team, have the broadest picture and understanding of the company’s strategy and therefore your answers and feedback are vital for the needs evaluation.

Our training approach for 2011 will be based on your vision and needs!

Thank you for your time!
Name: 


A red asterisk (*) indicates required questions.

  1. Which Department are you currently responsible for?*


  1. Which country/site are you currently located in?


  1. OVERALL STRATEGY AREA

    According to the strategy communication (Leo’s message) the following goals have been identified: Growth/Acquisition/Integration/Innovation. Also, more specific yearly sub-goals were set: doubling European business, integrating sales & marketing.

    Based on these goals, please give your vision of 3 most essential targets for your area in 2011 (please formulate them as SMART objectives)

    *


  1. Please indicate specifically which teams/functions (within your authority or under supervision of your colleagues) are going to play a key role in achieving these goals.

    List 3 most decisive functions/departments.
    *


  1. What kind of skills/expertise do you think are the key to being successful in achieving the above mentioned goals? *


  1. Which of the skills/expertise you indicated above is, in your opinion, currently missing/underdeveloped in existing teams? Please indicated at least 3 areas *


  1. GOALS SUBJECT AREA: Customer Satisfaction

    List 3 areas of customer care that should be prioritized next year: e.g. increased operational efficiency, advisory services for clients etc
    *


  1. Please give your ideas: What else should be implemented/ developed in customer service area? *


  1. GOALS SUBJECT AREA: Financial Performance

    What do you think prevents your teams from optimizing financial performance at the moment?
    *


  1. In your opinion, what should be optimized and/or implemented additionally in order to increase efficiency, thus cutting costs and increasing revenues? *


  1. GOALS SUBJECT AREA: Internal Development

    Give 2-3 examples of internal cases/situations within the company which you view as a current challenge (e.g. 2 departments not communicating well, responsibilities not defined, etc.). Please be specific, illustrate your point.
    *


  1. Innovation is set to be a priority for 2011. In your opinion, what helps people to be innovative? *