European Training Needs Analysis 2011: Team Leaders and Supervisors

European Training Needs Analysis 2011: Team Leaders and Supervisors

We are currently assessing technical and skills based training needs to develop ACS European Training Plan for 2011. We are aiming to tailor-make our approach to meet business needs and to ensure that training is fully in accordance with company strategy.

As a team-leader/supervisor you have a direct contact with your team and are very knowledgeable about such needs and areas for team development. Therefore we kindly ask for your input in terms of setting priorities, selecting tasks to be improved and assessing skill-base available and missing.
Name: 


A red asterisk (*) indicates required questions.

  1. Which department are you currently responsible for?*


  1. GOALS AND PRIORITIES
    Please indicate your 3 major goals for developing and managing your team in 2011.*


  1. What kind of support do you require from training team to achieve these goals?

    *


  1. CLIENT RELATIONSHIPS
    Client relationships are an important area of our business. Which of the following, in your opinion, could help to sustain and improve relationship with clients (both internal and external)?
    Please assign a rating to each statement, 5 being most important and relevant for relations-building, 1 being unimportant/irrelevant*

          1 2 3 4 5    
      Training programmes for clients    
      Rising awareness of the client company amongst our employees (introductory training on company history, news, etc.)   
      Improving operational efficiency through standard methodology projects (e.g. Lean Six Sigma)   
      Advanced customer service training with focus on long-term relationship-building   


  1. Please give us your own ideas/suggestions on what can be done to improve client relationships. *


  1. FINANCIAL SKILLS

    Financial performance is one of the focus areas in 2011. How would you rate your level of financial awareness, 5 being excellent, 1 being poor? *

          1 2 3 4 5    
      Knowledge/understanding of key terms/indicators/measurements    
      Cost control   
      Calculations of ROI for new projects/developments   
      Financial risks (profit/loss implications of actions taken in your team/department)    
      Understanding of Change Request process as a source of generating revenue   


  1. What kind of training would you consider helpful to increase your financial awareness skills? *


  1. COMMUNICATION AND TEAMWORK

    In your opinion, what could improve collaboration and communication among departments and teams?
    Please rate each of the suggestions, 5 being most relevant and important, 1 being unimportant/irrelevant. *

          1 2 3 4 5    
      Training/workshops on team-work    
      Team-building events    
      Regular presentations/meetings with other teams and departments    
      Job rotation programmes for employees    


  1. Please give us your own ideas/suggestions on how training department can help in improving collaboration/communication between functions, departments, teams.*


  1. PERSONAL TRAINING FOR SUPERVISORS/TEAM LEADERS

    From the list below, please choose the most relevant courses for your job role. Rate each course from 1 to 5, 5 being very important and relevant for your work in 2011, 1 being least important. *

          1 2 3 4 5    
      Motivation Skills    
      Negotiations Skills    
      Advanced Communication Skills   
      Business Writing    
      Creative Thinking    
      Coaching Skills    
      Team-work    
      Change Management    
      Quality Management Skills (e.g. Lean Six Sigma)   


  1. Please mention any other soft skills training you believe you need to be effective in your job role. *


  1. Please mention any other skills training (technical, job-specific, country-specific) you need for your job role. *


  1. What would you like to improve in your management style to enhance your personal and team performance?

    *


  1. TEAM TRAINING

    Now, think about your team members. What kind of courses could help them to perform their jobs more effectively? Rate each course from 1 to 5, 5 being very important and relevant for your work in 2011, 1 is least important. *

          1 2 3 4 5    
      Customer Service    
      Complaint/Objection Handling    
      Positive thinking and Assertive Behaviour    


  1. Please mention any other soft skills/areas of expertise you would like your employees to receive training in during 2011. Give your suggestions on team training in the area of
    1) soft skills
    2) IT skills
    3) Other areas (e.g. country-specific training)*


  1. TEAM MOTIVATION
    Do you think that your team members are motivated to perform their job and feel commitment to ACS? *
    Yes, absolutely.
    Mostly yes, but there are some individual differences in motivation.
    Neither motivated, nor de-motivated.
    Mostly no, team morale is rather low.
    No. Employees are de-motivated and reluctant to contribute extra efforts.


  1. Please describe what do you do to motivate your team-members and keep the spirit up.*


  1. Please give us any other comments or suggestions on training initiatives you would like to see in 2011 for you or your team. *





HRSC Training Team