Processes Survey


  1. My current line of business: 


  1. My primary area of responsibility:
    Payroll
    PSS
    Defined Benefits
    Defined Contributions
    ESC
    EDM
    Back Office
    Health & Welfare
    Other


  1. What current process(es) is the most efficient and effective for your customers? Please list process and indicate whether the service is delivered to an external or internal customer.


  1. What is the most common service failure or compliant you receive from your customers? (list 2 to 3)


  1. Provide example(s) of process that has cross tower (work stream) coordination that is working effectively. Please list the process and indicate the cross tower handoffs.


  1. Provide example(s) of a process that has cross tower coordination that is ineffective or can be improved. Please list the process and indicate the cross tower handoffs.