2011_Internal Simulation - Saizen

Please take a moment after each simulation call to complete this short survey
Name: 


A red asterisk (*) indicates required questions.

  1. Which agent called you about the Cigna Formulary Change for Growth Hormone?*
    Tammy Smith
    Kristen Dimodica
    Vienna Castellanos
    Brenda Stewart
    Darla Skelton
    Bili Alexander


  1. Did the agent should confident?*
    Yes
    No


  1. Did the agent explain clearly the purpose of the call?*
    Yes
    No


  1. Was the agent conversational?*
    Yes
    No


  1. Was the agent professional?*
    Yes
    No


  1. Did the agent offer Connections for Growth assistance and/or Key Account Manager visit?*
    Yes
    No


  1. Was the interaction a positive call experience?*
    Yes
    No


  1. Do you believe this call experience reflects positively on Connections for Growth?*
    Yes
    No


  1. Any comments how the agent can improve? (optional)