Survey #2 FiOS New Hire Training Survey - Monday Week 2

Please feel free to contact the Lead Instructor, Gene Wilson, or the Training Director any time.
Gene.Wilson@teleperformance.com
Gary.Holdren@teleperformance.com


A red asterisk (*) indicates required questions.

  1. I felt welcomed in the class and part of the FiOS project*
    Yes
    No


  1. My first week of training was:*
    Harder than I expected
    Easier than I expected
    Not too hard, Not too easy – right at my level
    Left me confused and unprepared to move on


  1. The most difficult aspect of last week’s training was:*
    Understanding the training material on FiOS Voice
    Following along with the trainer as he/she trained the class
    Participating in class discussions
    Following the class and project rules


  1. The room and facility was comfortable and more than adequate (If No, Please explain in the comments question): *
    Yes
    No


  1. The Trainer demonstrated:*
    A complete understanding of Teleperformance and FiOS Processes, Tools, and Materials
    A moderate understanding of Teleperformance and FiOS Processes, Tools, and Materials
    A limited understanding of Teleperformance and FiOS Processes, Tools, and Materials
    No understanding of Teleperformance and FiOS Processes, Tools, and Materials


  1. The Trainer:*
    Took time to explain the material
    Frequently asked the class questions in regards to the material
    Made sure the class understood before moving on to the next topic
    All of the above
    None of the above


  1. The trainer was enthusiastic and makes the class interesting and fun*
    Yes
    No


  1. The following guests came into class during training*
    The Training Manager
    The Center Manager
    None of the Above


  1. Last week’s training was:*
    Well organized and easy to follow
    Well organized but somewhat difficult to follow
    Poorly organized and difficult to follow


  1. Please enter any comments below in regards to the trainer, training material or training environment. We welcome your feedback.


  1. What is your class number?*