Survey # 4 FiOS New Hire Training Survey - Monday Week 4

Please feel free to contact the Lead Instructor, Gene Wilson, or the Training Manager at any time.
Gene.Wilson@teleperformance.com
Gary.Holdren@teleperformance.com


A red asterisk (*) indicates required questions.

  1. Last week's training compared to the previous two weeks, was:*
    A. More difficult to understand
    B. Less difficult to understand
    C. About the same to understand


  1. I feel the curriculum is doing a good job at preparing me to take FiOS calls:*
    A. Strongly Agree
    B. Agree
    C. Disagree
    D. Strongly Disagree


  1. The trainer demonstrates a complete understanding of the tools, processes, and materials:*
    A. Strongly agree
    B. Agree
    C. Disagree
    D. Strongly disagree


  1. The trainer is fair and impartial during class:*
    A. Strongly agree
    B. Agree
    C. Disagree
    D. Strongly disagree


  1. The trainer is always on time and prepared for class:*
    A. True
    B. False


  1. There is an adequate amount of Hands-On activities in the training:*
    A. Strongly agree
    B. Agree
    C. Disagree
    D. Strongly disagree


  1. The training needs: (check all that apply)*
    A. More role-playing scenarios
    B. More hands-on activities
    C. More training with the tools
    D. More customer service training
    E. More call monitoring


  1. The following guests came into class during training:*
    A. The Training Director
    B. The Center Manager
    C. The Assistant Center Manager(s)
    D. The QA Representatives


  1. Additional comments:


  1. What is your class number?*