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Employee Satisfaction Survey 2011
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- SBU/Department:*
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- How long have you been working for ACS?*
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- How long have you been working in your business unit?*
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- What was your position when you first joined ACS?*
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- What position do you currently hold?*
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- What is the name of your immediate superior? (Team Manager/Trainer/Supervisor/Manager)*
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- How committed are you in pursuing a long-term career at ACS?
(Rate 1-5, 5 as the highest)*
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- My Team Leader/Supervisor/Manager clearly communicated to me what are expected of me, including my goals and responsibilities.*
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- My Team Leader/Supervisor/Manager clearly communicated to me the goals and objectives of my business unit.*
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- I fully understand the correlation of between my duties and responsibilities and the goals and objectives of my business unit.*
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- I receive the information I need to do my job effectively on a timely basis.*
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- Communication between ACS Departments and location/s is good.*
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- My business unit provides our clients/customer with quality products and or services.*
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- The amount of my workload allows me to satisfy my clients' and or customers' requirements.*
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- The workload is distributed fairly among the people in my team or business unit.*
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- The amount of my workload does not interfere with my ability to do a quality job.*
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- Normally, I am able to do my job during regular working hours.*
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- The quality of the products/services I provide my clients/customers is an important part of how my performance is assessed.*
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- I understand the importance of delivering high quality products and services.*
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- My Team Leader/Supervisor/Manager demonstrates that quality is a top priority.*
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- I am sufficiently challenged by the requirements of my position.*
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- The Management Team provides directions and vision for the business unit.*
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- My Team Leader/Supervisor/Manager demonstrates the importance of addressing client/customer service isssues.*
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- My Team Leader/Supervisor/Manager has the right process knowledge to get the job done.*
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- My Team Leader/Supervisor/Manager gives me coaching and feedback regularly to help me improve my performance.*
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- My Team Leader/Supervisor/Manager promotes and accepts new ways of accomplishing goals.*
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- My Team Leader/Supervisor/Manager treats me and my co-workers with respect.*
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- My Team Leader/Supervisor/Manager fosters a working environment of teamwork and camaraderie.*
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- My Team Leader/Supervisor/Manager is concerned about my well-being.
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- My Team Leader/Supervisor/Manager understands the value of having a balance between my work and personal life.*
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- I am confortable discussing any concern I may have with my Team Leader/Supervisor/Manager.*
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- I have confidence with my Team Leader/Supervisor/Manager.*
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- In general, I believe that my working relationship with my Team Leader/Supervisor/Manager is positive.*
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- Overall, I believe that my Team Leader/Supervisor/Manager is doing a good job.*
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- I am rewarded based on my performance.*
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- My financial rewards meet or exceed my expectations.*
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- I am given adequate recognition and praise by my Team Leader/Supervisor/Manager for a job well done.*
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- I am valued by my Team Leader/Supervisor/Manager for my contributions to the business.*
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- Overall, I am satisfied with the recognition that I received for doing a good job.*
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- There are opportunities for me to acquire knowledge and skills necessary to be effective at my job.*
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- I am taking advantage of training opportunities for me to acquire knowledge and skills necessary to be effective at my job.*
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- I am satisfied with the on-going training I receive for my current job.*
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- I find it easy to apply the training I have received in my work.*
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- There are attractive career opportunities for me at ACS.*
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- There are attractive career opportunities for me within my business unit.*
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- The most qualified persons are promoted in ACS.*
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- My job Makes good use of my skills and abilities.*
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- I am encouraged by my Team Leader/Supervisor/Manager to make suggestions if not participate in setting work objectives.*
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- My Team Leader/Supervisor/Manager asks for my inputs whenever a decision that will affect me needs to be made.*
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- My Team Leader/Supervisor/Manager is open and listens to new ideas and suggestions from employees.*
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- My Team Leader/Supervisor/Manager gives me authority and independence to do my job.*
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- In general, I feel that I make valuable contributions to the business success.*
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- My business unit provides us with enough resources and tools to achieve our goals.*
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- The work environment of my business unit promotes teamwork and productivity.*
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- The departments within the Company work closely together to achieve quality.*
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- I enjoy coming to work.*
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- My place of work is secure and promotes safety.*
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- I am able to balance both personal and professional demands on my time.*
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- The amount of work-related stress I feel is tolerable.*
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- The stress I get from work does not prevent me from doing my job well.
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- My Team Leader/Supervisor/Manager makes an effort to ensure that work-related stress is managed in my team or business unit.*
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- Work-related stress does not affect my job satisfaction.*
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- I am proud to be ACSer.*
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- ACS is a well-respected company in the industry.*
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- ACS recruits talented people.*
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- My business unit has no problems with attrition or employee turnover.*
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- Surpassing the competition is a top priority for ACS.*
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- My business unit recognizes and values my team’s contributions to the business.*
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