Pre-training Survey: "Dealing with difficult customers"

Dear collegues,

We would like to customise our case-studies and exercises for the upcoming training "Dealing with difficult customers".
Therefore we will appreciate if you take a few minutes to give some examples from your everyday life.
Please try to be specific and eleborate on details.

Thank you!


A red asterisk (*) indicates required questions.

  1. Please give 1-2 examples of "difficult" situations with customers that you have experienced in your work life while in ACS. Please give details: what happened, why was this situations "difficult", how did your customer behave? *


  1. Please let us know what are your expectations from the course? Are there any particular questions/topics (if any) you would like to discuss during the training?





HRSC Training Team