WCM HDFC

Name


  1. Were the shift timings for training comfortable?

    Yes
    No


  1. Do you feel enough time is spent on revision during training?

    Yes
    No


  1. Do the assessments conducted during training test your understanding of the modules conducted?

    Yes
    No


  1. Do you feel training should include any additional modules apart from the ones mentioned?
    Yes
    No


  1. Do you relate the soft skills and product knowledge that you learnt during training, with the calls that you handle on the floor.

    Yes
    No


  1. Do you feel the number of days for training are
    More
    Less
    Just Right


  1. For which module do you feel there should be more time allotted during Pre process training?

    Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Break Free
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. For which module do you feel less time should be spent during Pre process training?

    Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Break Free
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. Which module did you find the Toughest of all during Pre process training?

    Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Break Free
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. Which module, according to you is most easy during Pre process training?

    Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Break Free
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. For which module do you feel there should be more time allotted during Process training?
    Introduction to NRI Products and Services
    Definition of NRI's
    Geographies we cover
    Types of Accounts
    Comparative study
    Fixed Deposits - FCNR & RFC
    DTAA Benefits / Rupee Max Accounts
    Super Saver O/Draft, Valuedation F.D DCA Sweep In Facility
    Remittances
    Call Flow and Scripts
    AOF Form
    CRM Tools and Disposition
    Role Plays


  1. For which module do you feel less time should be spent during Process training?
    Introduction to NRI Products and Services
    Definition of NRI's
    Geographies we cover
    Types of Accounts
    Comparative study
    Fixed Deposits - FCNR & RFC
    DTAA Benefits / Rupee Max Accounts
    Super Saver O/Draft, Valuedation F.D DCA Sweep In Facility
    Remittances
    Call Flow and Scripts
    AOF Form
    CRM Tools and Disposition
    Role Plays


  1. Which module did you find the Toughest of all during Process training?
    Introduction to NRI Products and Services
    Definition of NRI's
    Geographies we cover
    Types of Accounts
    Comparative study
    Fixed Deposits - FCNR & RFC
    DTAA Benefits / Rupee Max Accounts
    Super Saver O/Draft, Valuedation F.D DCA Sweep In Facility
    Remittances
    Call Flow and Scripts
    AOF Form
    CRM Tools and Disposition
    Role Plays


  1. Which module, according to you is most easy during Process training?
    Introduction to NRI Products and Services
    Definition of NRI's
    Geographies we cover
    Types of Accounts
    Comparative study
    Fixed Deposits - FCNR & RFC
    DTAA Benefits / Rupee Max Accounts
    Super Saver O/Draft, Valuedation F.D DCA Sweep In Facility
    Remittances
    Call Flow and Scripts
    AOF Form
    CRM Tools and Disposition
    Role Plays


  1. For the tests , did you refer to the the handouts or the notes that you took down during the sessions ?

    Handouts
    Own Notes
    Neither


  1. Any additional inputs / comments / suggestions that can help us make the training more effective @ Minacs.



  1. Any additional inputs / comments / suggestions that you may have for question 1-6






Mumbai