WCM Travelex
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A red asterisk (*) indicates required questions.

  1. Were the shift timings for training comfortable?
    *
    Yes
    No


  1. Do you feel enough time is spent on revision during training?*
    Yes
    No


  1. Do the assessments conducted during training test your understanding of the modules conducted?
    *
    Yes
    No


  1. For the tests , did you refer to the the handouts or the notes that you took down during the sessions ?*
    Yes
    No


  1. Do you feel training should include any additional modules apart from the ones mentioned?*
    Yes
    No


  1. Do you relate the soft skills and product knowledge that you learnt during training, with the calls that you handle on the floor.
    *
    Yes
    No


  1. Do you feel the number of days for training are*
    More
    Less
    Just Right


  1. For which module do you feel there should be more time allotted during Pre Process training?*
    Understanding the Canadian Customer - Canadian History in brief, Values of Privacy and Independence, Places of Interest, Understanding the Canadian currency, Geographical regions.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Break Free
    Speak Canadian ( American accent) - Concepts of Accent,Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Pronouncing common American names
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. For which module do you feel less time should be spent during Pre Process training?*
    Understanding the Canadian Customer - Canadian History in brief, Values of Privacy and Independence, Places of Interest, Understanding the Canadian currency, Geographical regions.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Break Free
    Speak Canadian ( American accent) - Concepts of Accent,Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Pronouncing common American names
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. Which module did you find the Toughest of all during Pre Process training? *
    Understanding the Canadian Customer - Canadian History in brief, Values of Privacy and Independence, Places of Interest, Understanding the Canadian currency, Geographical regions.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Break Free
    Speak Canadian ( American accent) - Concepts of Accent,Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Pronouncing common American names
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. Which module, according to you is most easy during Pre Process training? *
    Understanding the Canadian Customer - Canadian History in brief, Values of Privacy and Independence, Places of Interest, Understanding the Canadian currency, Geographical regions.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Break Free
    Speak Canadian ( American accent) - Concepts of Accent,Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Pronouncing common American names
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. For which module do you feel there should be more time allotted during Process training?*
    Introduction to Travelex
    Travelex CFX overview
    Session Starter
    Modes of Payment
    Currency Conversion : Outgoing Payments and Incoming Value
    Forward Contracts
    Personal Transfers
    Currency Accounts
    Letter of Credits and Bills of Exchange
    Global pay
    Value Dates
    Travelex Process
    Value Proposition
    Travelex Benefits for a Customer
    Travelex Versus The Banks
    FX Jargon
    How does Travelex make money : Margins
    Qualifying
    Common Objections
    SFDC Training
    Introduction to the Soft Phone/Number check
    Role Plays


  1. For which module do you feel less time should be spent during Process training?*
    Introduction to Travelex
    Travelex CFX overview
    Session Starter
    Modes of Payment
    Currency Conversion : Outgoing Payments and Incoming Value
    Forward Contracts
    Personal Transfers
    Currency Accounts
    Letter of Credits and Bills of Exchange
    Global pay
    Value Dates
    Travelex Process
    Value Proposition
    Travelex Benefits for a Customer
    Travelex Versus The Banks
    FX Jargon
    How does Travelex make money : Margins
    Qualifying
    Common Objections
    SFDC Training
    Introduction to the Soft Phone/Number check
    Role Plays


  1. Which module did you find the Toughest of all during Process training? *
    Introduction to Travelex
    Travelex CFX overview
    Session Starter
    Modes of Payment
    Currency Conversion : Outgoing Payments and Incoming Value
    Forward Contracts
    Personal Transfers
    Currency Accounts
    Letter of Credits and Bills of Exchange
    Global pay
    Value Dates
    Travelex Process
    Value Proposition
    Travelex Benefits for a Customer
    Travelex Versus The Banks
    FX Jargon
    How does Travelex make money : Margins
    Qualifying
    Common Objections
    SFDC Training
    Introduction to the Soft Phone/Number check
    Role Plays


  1. Which module, according to you is most easy during Process training? *
    Introduction to Travelex
    Travelex CFX overview
    Session Starter
    Modes of Payment
    Currency Conversion : Outgoing Payments and Incoming Value
    Forward Contracts
    Personal Transfers
    Currency Accounts
    Letter of Credits and Bills of Exchange
    Global pay
    Value Dates
    Travelex Process
    Value Proposition
    Travelex Benefits for a Customer
    Travelex Versus The Banks
    FX Jargon
    How does Travelex make money : Margins
    Qualifying
    Common Objections
    SFDC Training
    Introduction to the Soft Phone/Number check
    Role Plays


  1. Any additional inputs / comments / suggestions that can help us make the training more effective @ Minacs.
    *


  1. Any additional inputs / comments / suggestions that you may have for question 1-6






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