WCM - j2 & Onebox Blended- Trainee Feedback-3 months Post Training
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A red asterisk (*) indicates required questions.

  1. Were the shift timings for training comfortable ?*
    Yes
    No


  1. Do you feel enough time is spent on revision during training ?*
    Yes
    No


  1. Do the assessments conducted during training test your understanding of the modules conducted ?*
    Yes
    No


  1. Do you feel training should include any additional modules apart from the ones mentioned ?*
    Yes
    No


  1. Do you relate the Soft skills and Product knowledge that you learnt during training, with the calls that you handle on the floor ?*
    Yes
    No


  1. For the tests, did you refer to the the handouts or the notes that you took down during the sessions ?*
    Yes
    No


  1. Do you feel the number of days for training are*
    More
    Less
    Just Right


  1. For which module do you feel there should be more time allotted during Pre-Process training ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Individuality, Places of Interest, Dollar Game, Understanding the American Corporate and Educational Structure
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names


  1. For which Pre-Process module do you feel less time should be spent ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Individuality, Places of Interest, Dollar Game, Understanding the American Corporate and Educational Structure
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names


  1. Which Pre-Process module did you find the Toughest of all ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Individuality, Places of Interest, Dollar Game, Understanding the American Corporate and Educational Structure
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names


  1. Which Pre-Process module, according to you is most easy ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Individuality, Places of Interest, Dollar Game, Understanding the American Corporate and Educational Structure
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names


  1. For which module do you feel there should be more time allotted during Process training?*
    Product & Services (eFax, j2, eVoice)
    Websites (eFax, j2, eVoice)
    ISP
    Talisma
    Billing
    Process Flows (Receiving Troubleshoot, Sending Troubleshoot, Switching Number, Deactivation Process Flows, Receiving Process Flows, Number not Working, Splitting & Combining Numbers, Upselling & Retention Process Flows
    eFax/j2 Messenger
    Onebox Website
    WCSA (Web Customer Support Application)
    eVoice Receptionist
    Billing Explanation (Handling Billing, refunds, frauds and calculating charges)-Onebox
    TUI (Telephone User Interfrace)
    j2/Onebox - Agent Tracker


  1. For which Process module do you feel less time should be spent ?*
    Product & Services (eFax, j2, eVoice)
    Websites (eFax, j2, eVoice)
    ISP
    Talisma
    Billing
    Process Flows (Receiving Troubleshoot, Sending Troubleshoot, Switching Number, Deactivation Process Flows, Receiving Process Flows, Number not Working, Splitting & Combining Numbers, Upselling & Retention Process Flows
    eFax/j2 Messenger
    Onebox Website
    WCSA (Web Customer Support Application)
    eVoice Receptionist
    Billing Explanation (Handling Billing, refunds, frauds and calculating charges)-Onebox
    TUI (Telephone User Interfrace)
    j2/Onebox - Agent Tracker


  1. Which Process module did you find the Toughest of all ?*
    Product & Services (eFax, j2, eVoice)
    Websites (eFax, j2, eVoice)
    ISP
    Talisma
    Billing
    Process Flows (Receiving Troubleshoot, Sending Troubleshoot, Switching Number, Deactivation Process Flows, Receiving Process Flows, Number not Working, Splitting & Combining Numbers, Upselling & Retention Process Flows
    eFax/j2 Messenger
    Onebox Website
    WCSA (Web Customer Support Application)
    eVoice Receptionist
    Billing Explanation (Handling Billing, refunds, frauds and calculating charges)-Onebox
    TUI (Telephone User Interfrace)
    j2/Onebox - Agent Tracker


  1. Which Process module, according to you is most easy ?*
    Product & Services (eFax, j2, eVoice)
    Websites (eFax, j2, eVoice)
    ISP
    Talisma
    Billing
    Process Flows (Receiving Troubleshoot, Sending Troubleshoot, Switching Number, Deactivation Process Flows, Receiving Process Flows, Number not Working, Splitting & Combining Numbers, Upselling & Retention Process Flows
    eFax/j2 Messenger
    Onebox Website
    WCSA (Web Customer Support Application)
    eVoice Receptionist
    Billing Explanation (Handling Billing, refunds, frauds and calculating charges)-Onebox
    TUI (Telephone User Interfrace)
    j2/Onebox - Agent Tracker


  1. Any additional inputs / comments / suggestions that can help us make the training more effective @ Minacs.


  1. Any additional inputs / comments / suggestions that you may have for question 1-6






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