WCM- j2 Sales / j2 Retention / j2 email Trainee Feedback - 3 Months Post training
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A red asterisk (*) indicates required questions.

  1. Were the shift timings for training comfortable?*
    Yes
    No


  1. Do you feel enough time is spent on revision during training?*
    Yes
    No


  1. Do you relate the soft skills and product knowledge that you learnt during training, with the calls that you handle on the floor.
    *
    Yes
    No


  1. Do you feel training should include any additional modules apart from the ones mentioned?*
    Yes
    No


  1. Do the assessments conducted during training test your understanding of the modules conducted?
    *
    Yes
    No


  1. For the tests , did you refer to the the handouts or the notes that you took down during the sessions ?*
    Yes
    No


  1. Do you feel the number of days for training are
    *
    More
    Less
    Just Right


  1. For which module do you feel there should be more time allotted during Pre Process training?*
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Art of probing
    Break Free
    "Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names"
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. For which module do you feel less time should be spent during Pre Process Modules?*
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Art of probing
    Break Free
    "Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names"
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. Which module did you find the Toughest of all during Pre Process Training ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Art of probing
    Break Free
    "Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names"
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. Which module, according to you is most easy during Pre Process Training? *
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest.
    "Mechanics Of Grammar Articles, Tenses , Prepositions & Subject Verb Agreement"
    Customer care & telephone etiquettes
    Art of probing
    Break Free
    "Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names"
    Selling skills
    Office Etiquettes
    Managing Night Shits
    Head set care


  1. For which module do you feel there should be more time allotted during Process training?*
    J2 Products & Services(eFax,jConnect & eVoice)
    Websites & eFax Messenger(eFax Website,jConnect Website & eFax Messenger S/W)
    ISP Power(Explaination of Tabs - Contacts,Billing,Services,A/R & Events )
    Talisma(Creating Logs,Send emails & Hotkeys)
    Billing(Offer Codes,Charge Explaination & Refund Policies)


  1. For which module do you feel less time should be spent during Process Modules?*
    J2 Products & Services(eFax,jConnect & eVoice)
    Websites & eFax Messenger(eFax Website,jConnect Website & eFax Messenger S/W)
    ISP Power(Explaination of Tabs - Contacts,Billing,Services,A/R & Events )
    Talisma(Creating Logs,Send emails & Hotkeys)
    Billing(Offer Codes,Charge Explaination & Refund Policies)


  1. Which module did you find the Toughest of all during Process Training?*
    J2 Products & Services(eFax,jConnect & eVoice)
    Websites & eFax Messenger(eFax Website,jConnect Website & eFax Messenger S/W)
    ISP Power(Explaination of Tabs - Contacts,Billing,Services,A/R & Events )
    Talisma(Creating Logs,Send emails & Hotkeys)
    Billing(Offer Codes,Charge Explaination & Refund Policies)


  1. Which module, according to you is most easy during Process Training? *
    J2 Products & Services(eFax,jConnect & eVoice)
    Websites & eFax Messenger(eFax Website,jConnect Website & eFax Messenger S/W)
    ISP Power(Explaination of Tabs - Contacts,Billing,Services,A/R & Events )
    Talisma(Creating Logs,Send emails & Hotkeys)
    Billing(Offer Codes,Charge Explaination & Refund Policies)


  1. Any additional inputs / comments / suggestions that can help us make the training more effective @ Minacs.



  1. Any additional inputs / comments / suggestions that you may have for question 1-6






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