WCM - Aegon Voice - Trainee Feedback-3 months Post Training

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A red asterisk (*) indicates required questions.


  1. Were the shift timings for training comfortable ?*
    Yes
    No


  1. Do you feel enough time is spent on revision during training ?*
    Yes
    No


  1. Do the assessments conducted during training test your understanding of the modules conducted ?*
    Yes
    No


  1. For the tests, did you refer to the the handouts or the notes that you took down during the sessions ?*
    Yes
    No


  1. Do you feel training should include any additional modules apart from the ones mentioned ?*
    Yes
    No


  1. Do you relate the Soft skills and Product knowledge that you learnt during training, with the calls that you handle on the floor ?*
    Yes
    No


  1. Do you feel the number of days for training are :*
    More
    Less
    Just Right


  1. For which module do you feel there should be more time allotted during Pre - Process training ?*
    Customer Care & Telephone Etiquettes
    Reading and Writing Strategies, Art of probing
    Insurance 101 - Part I
    Insurance 101 - Part II
    Communication Skills - Participant Led (Translating the passage in the respective regional language)
    Life Advisors
    "Insure & Be Secure" Game
    ME
    Break Free


  1. For which module do you feel less time should be spent during Pre-Process Training ?*
    Customer Care & Telephone Etiquettes
    Reading and Writing Strategies, Art of probing
    Insurance 101 - Part I
    Insurance 101 - Part II
    Communication Skills - Participant Led (Translating the passage in the respective regional language)
    Life Advisors
    "Insure & Be Secure" Game
    ME
    Break Free


  1. Which module did you find the Toughest of all during Pre-Process Training ?*
    Customer Care & Telephone Etiquettes
    Reading and Writing Strategies, Art of probing
    Insurance 101 - Part I
    Insurance 101 - Part II
    Communication Skills - Participant Led (Translating the passage in the respective regional language)
    Life Advisors
    "Insure & Be Secure" Game
    ME
    Break Free


  1. Which module, according to you is most easy during Pre-Process Training ?*
    Customer Care & Telephone Etiquettes
    Reading and Writing Strategies, Art of probing
    Insurance 101 - Part I
    Insurance 101 - Part II
    Communication Skills - Participant Led (Translating the passage in the respective regional language)
    Life Advisors
    "Insure & Be Secure" Game
    ME
    Break Free


  1. For which module do you feel there should be more time allotted during Process Training ?*
    Agency Distribution Hierarchy
    Dictionary
    Voice Modulation
    Excel Training
    Quick Start
    Monthly Forums
    Quarterly Forums
    Annual Forums
    Clubs (Internal & External Club)
    FAQ
    PAN & BANK
    Phonetics & Practice
    Mock Call Practice with script
    Disposition List
    Query Resolution


  1. For which module do you feel less time should be spent during Process Training ?*
    Agency Distribution Hierarchy
    Dictionary
    Voice Modulation
    Excel Training
    Quick Start
    Monthly Forums
    Quarterly Forums
    Annual Forums
    Clubs (Internal & External Club)
    FAQ
    PAN & BANK
    Phonetics & Practice
    Mock Call Practice with script
    Disposition List
    Query Resolution


  1. Which module did you find the Toughest of all during Process Training ?*
    Agency Distribution Hierarchy
    Dictionary
    Voice Modulation
    Excel Training
    Quick Start
    Monthly Forums
    Quarterly Forums
    Annual Forums
    Clubs (Internal & External Club)
    FAQ
    PAN & BANK
    Phonetics & Practice
    Mock Call Practice with script
    Disposition List
    Query Resolution


  1. Which module, according to you is most easy during Process Training ?*
    Agency Distribution Hierarchy
    Dictionary
    Voice Modulation
    Excel Training
    Quick Start
    Monthly Forums
    Quarterly Forums
    Annual Forums
    Clubs (Internal & External Club)
    FAQ
    PAN & BANK
    Phonetics & Practice
    Mock Call Practice with script
    Disposition List
    Query Resolution


  1. Any additional inputs / comments / suggestions that can help us make the training more effective @ Minacs.


  1. Any additional inputs / comments / suggestions that you may have for question 1-6






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