WCM - Call Wave - Trainee Feedback-3 months Post Training
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A red asterisk (*) indicates required questions.

  1. Were the shift timings for training comfortable ?*
    Yes
    No


  1. Do you feel enough time is spent on revision during training ?*
    Yes
    No


  1. Do the assessments conducted during training test your understanding of the modules conducted ?*
    Yes
    No


  1. For the tests, did you refer to the the handouts or the notes that you took down during the sessions ?*
    Yes
    No


  1. Do you feel training should include any additional modules apart from the ones mentioned ?*
    Yes
    No


  1. Do you relate the Soft skills and Product knowledge that you learnt during training, with the calls that you handle on the floor ?*
    Yes
    No


  1. Do you feel the number of days for training are
    *
    More
    Less
    Just Right


  1. For which module do you feel there should be more time allotted during Pre-Process training?*
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest, Dollar Game
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names
    Selling skills
    Office Etiquettes
    Managing Night Shifts
    Head set care


  1. For which modules do you feel less time should be spent during Pre-Process training ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest, Dollar Game
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names
    Selling skills
    Office Etiquettes
    Managing Night Shifts
    Head set care


  1. Which modules did you find the Toughest of all during Pre-Process training ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest, Dollar Game
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names
    Selling skills
    Office Etiquettes
    Managing Night Shifts
    Head set care


  1. Which Pre-Process module, according to you is most easy ?*
    Understanding the American Customer - American History in brief, Values of Privacy and Independence, Places of Interest, Dollar Game
    Enhance your Language Skills - Articles, Tenses , Prepositions & Subject Verb Agreement
    Customer care & telephone etiquettes
    Reading and Writing Strategies, Art of probing
    Break Free
    Speak American - Concepts of Accent, American Accent, Mother Tongue Influence, Spelling Differences, Jaw Exercise, Phonetics, Consonant & Vowel sounds, Vowel sound rules, Consonant rules, Cat, Caught, Cut, Introduction to Syllable stress, Syllable stress patterns, Intonation, Reduced sounds, Liaisons, Americanism, Pronouncing common American names, Pronouncing Hispanic names
    Selling skills
    Office Etiquettes
    Managing Night Shifts
    Head set care


  1. For which module do you feel there should be more time allotted during Process training ?*
    Introduction, Call Forwarding and Features
    Service levels, CVL and CIA
    Tool and History
    Drop boxes
    Master Responses
    Billing
    Vtxt
    SMS Gadget and Test Codes
    Updates and Campaigns


  1. For which modules do you feel less time should be spent during Process training ?*
    Introduction, Call Forwarding and Features
    Service levels, CVL and CIA
    Tool and History
    Drop boxes
    Master Responses
    Billing
    Vtxt
    SMS Gadget and Test Codes
    Updates and Campaigns


  1. Which modules did you find the Toughest of all during Process training ?*
    Introduction, Call Forwarding and Features
    Service levels, CVL and CIA
    Tool and History
    Drop boxes
    Master Responses
    Billing
    Vtxt
    SMS Gadget and Test Codes
    Updates and Campaigns


  1. Which Process module, according to you is most easy ?*
    Introduction, Call Forwarding and Features
    Service levels, CVL and CIA
    Tool and History
    Drop boxes
    Master Responses
    Billing
    Vtxt
    SMS Gadget and Test Codes
    Updates and Campaigns


  1. Any additional inputs / comments / suggestions that can help us make the training more effective @ Minacs.*


  1. Any additional inputs / comments / suggestions that you may have for question 1-6






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Mumbai