WCM - Idea postpaid Trainee Feedback - 3 Months Post Training
View results without submitting

Name: 


A red asterisk (*) indicates required questions.

  1. Were the shift timings for training comfortable?
    *
    Yes
    No


  1. Do you feel enough time is spent on revision during training?*
    Yes
    No


  1. Do the assessments conducted during training test your understanding of the modules conducted?
    *
    Yes
    No


  1. For the tests , did you refer to the the handouts or the notes that you took down during the sessions ?*
    Yes
    No


  1. Do you feel training should include any additional modules apart from the ones mentioned?
    *
    Yes
    No


  1. Do you relate the soft skills and product knowledge that you learnt during training, with the calls that you handle on the floor.
    *
    Yes
    No


  1. Do you feel the number of days for training are*
    More
    Less
    Just Right


  1. For which module do you feel there should be more time allotted during training?*
    Welcome & Introductions and course overview,Company Profile,Call management services,Call Center Industry Overview / Industry terminologies,Telecom Terminologies and Job Overview
    Introduction to tools, Call Routing - National & Int. Roaming, SMS Routing, SMS, Dialing Procedure, All About SIM and Basic Network & Call Routing.
    Bill explanation, International Roaming, Roaming Rates, Roaming charges in Bill and Postpaid plans.
    ICARE/ISMS - Unbilled Usage, Credit Limit, Billed Amount, Retrieval Information, Postpaid CPV process/entry pricing/Doc's requirement-Mentioned topics Should be before Postpaid plans and Eureka surfing.
    Add on card scheme/Post paid plan(Add on new) Foc Family plan,CUG, Postpaid process/Bill cycle change/billed, unbilled/BILL PLAN CHANGE ADDRESS CHANGE
    Unbilled/BILL PLAN CHANGE ADDRESS CHANGE, Postpaid process/TD/PD/safe custody, Postpaid process/Post to Pre and Postpaid process/CCSI Process/E bill registration/MY Care
    Postpaid process/CCSI Process/E bill registration/MY Care/DEPOSIT ADJ,Empowerment for customer service function, ISMS/ICARE
    ISMS/HLR/IDEAWEBSITE, Market Move & Name Transfer Process and VAS
    Dialer Tones and other VAS services
    Mono Ringtone Codes/Live Cricket Scores/Stock alerts - 54646 and I-care taging
    System Practice(RBT/Vas sub manager/V-Top Up),Background Music - BGM - 55246 with BGM system
    Consultancy Services-55325 & 55456 Super Value Pack
    GPRS and Netsetter Plans and its tariff.


  1. For which module do you feel less time should be spent?*
    Welcome & Introductions and course overview,Company Profile,Call management services,Call Center Industry Overview / Industry terminologies,Telecom Terminologies and Job Overview
    Introduction to tools, Call Routing - National & Int. Roaming, SMS Routing, SMS, Dialing Procedure, All About SIM and Basic Network & Call Routing.
    Bill explanation, International Roaming, Roaming Rates, Roaming charges in Bill and Postpaid plans.
    ICARE/ISMS - Unbilled Usage, Credit Limit, Billed Amount, Retrieval Information, Postpaid CPV process/entry pricing/Doc's requirement-Mentioned topics Should be before Postpaid plans and Eureka surfing.
    Add on card scheme/Post paid plan(Add on new) Foc Family plan,CUG, Postpaid process/Bill cycle change/billed, unbilled/BILL PLAN CHANGE ADDRESS CHANGE
    Unbilled/BILL PLAN CHANGE ADDRESS CHANGE, Postpaid process/TD/PD/safe custody, Postpaid process/Post to Pre and Postpaid process/CCSI Process/E bill registration/MY Care
    Postpaid process/CCSI Process/E bill registration/MY Care/DEPOSIT ADJ,Empowerment for customer service function, ISMS/ICARE
    ISMS/HLR/IDEAWEBSITE, Market Move & Name Transfer Process and VAS
    Dialer Tones and other VAS services
    Mono Ringtone Codes/Live Cricket Scores/Stock alerts - 54646 and I-care taging
    System Practice(RBT/Vas sub manager/V-Top Up),Background Music - BGM - 55246 with BGM system
    Consultancy Services-55325 & 55456 Super Value Pack
    GPRS and Netsetter Plans and its tariff.


  1. Which module did you find the Toughest of all ?
    *
    Welcome & Introductions and course overview,Company Profile,Call management services,Call Center Industry Overview / Industry terminologies,Telecom Terminologies and Job Overview
    Introduction to tools, Call Routing - National & Int. Roaming, SMS Routing, SMS, Dialing Procedure, All About SIM and Basic Network & Call Routing.
    Bill explanation, International Roaming, Roaming Rates, Roaming charges in Bill and Postpaid plans.
    ICARE/ISMS - Unbilled Usage, Credit Limit, Billed Amount, Retrieval Information, Postpaid CPV process/entry pricing/Doc's requirement-Mentioned topics Should be before Postpaid plans and Eureka surfing.
    Add on card scheme/Post paid plan(Add on new) Foc Family plan,CUG, Postpaid process/Bill cycle change/billed, unbilled/BILL PLAN CHANGE ADDRESS CHANGE
    Unbilled/BILL PLAN CHANGE ADDRESS CHANGE, Postpaid process/TD/PD/safe custody, Postpaid process/Post to Pre and Postpaid process/CCSI Process/E bill registration/MY Care
    Postpaid process/CCSI Process/E bill registration/MY Care/DEPOSIT ADJ,Empowerment for customer service function, ISMS/ICARE
    ISMS/HLR/IDEAWEBSITE, Market Move & Name Transfer Process and VAS
    Dialer Tones and other VAS services
    Mono Ringtone Codes/Live Cricket Scores/Stock alerts - 54646 and I-care taging
    System Practice(RBT/Vas sub manager/V-Top Up),Background Music - BGM - 55246 with BGM system
    Consultancy Services-55325 & 55456 Super Value Pack
    GPRS and Netsetter Plans and its tariff.


  1. Which module, according to you is most easy?*
    Welcome & Introductions and course overview,Company Profile,Call management services,Call Center Industry Overview / Industry terminologies,Telecom Terminologies and Job Overview
    Introduction to tools, Call Routing - National & Int. Roaming, SMS Routing, SMS, Dialing Procedure, All About SIM and Basic Network & Call Routing.
    Bill explanation, International Roaming, Roaming Rates, Roaming charges in Bill and Postpaid plans.
    ICARE/ISMS - Unbilled Usage, Credit Limit, Billed Amount, Retrieval Information, Postpaid CPV process/entry pricing/Doc's requirement-Mentioned topics Should be before Postpaid plans and Eureka surfing.
    Add on card scheme/Post paid plan(Add on new) Foc Family plan,CUG, Postpaid process/Bill cycle change/billed, unbilled/BILL PLAN CHANGE ADDRESS CHANGE
    Unbilled/BILL PLAN CHANGE ADDRESS CHANGE, Postpaid process/TD/PD/safe custody, Postpaid process/Post to Pre and Postpaid process/CCSI Process/E bill registration/MY Care
    Postpaid process/CCSI Process/E bill registration/MY Care/DEPOSIT ADJ,Empowerment for customer service function, ISMS/ICARE
    ISMS/HLR/IDEAWEBSITE, Market Move & Name Transfer Process and VAS
    Dialer Tones and other VAS services
    Mono Ringtone Codes/Live Cricket Scores/Stock alerts - 54646 and I-care taging
    System Practice(RBT/Vas sub manager/V-Top Up),Background Music - BGM - 55246 with BGM system
    Consultancy Services-55325 & 55456 Super Value Pack
    GPRS and Netsetter Plans and its tariff.


  1. Any additional inputs / comments / suggestions that can help us make the training more effective @ Minacs.



  1. Any additional inputs / comments / suggestions that you may have for question 1-6






Concentrix | A Business Services Company
Mumbai