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SS New Hire Internal Readiness Assessment
This survey allows internal employees who are transitioning to Student Services to indicate their competency level against New Hire Training curriculum learning objectives. Training can then customize a training program based on the employee's strengths and weaknesses.
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- I can describe two challenges and two benefits of earning a degree through a proprietary school like EUOL with 85% accuracy.
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- I can discuss how my ethics align with those of the company.
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- I can describe two characteristics of most EUOL students with 100% accuracy
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- I can explain which EUOL departments students interact with and when with 90% accuracy
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- I can demonstrate familiarity with our Course Catalog with 70% accuracy
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- I can list three of the degree programs we offer with 100% accuracy
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- I can explain the mission of the Student Services department with 100% accuracy
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- I can list four major responsibilities of both new start and continuing advisors with 85% accuracy
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- I can explain the primary strategies used by advisors to keep students in school with 85% accuracy
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- I can describe each cross-functional team member with 100% accuracy
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- I can explain how they departments work together to impact the student experience with 85% accuracy
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- I can recognize the five primary computer systems used on a regular basis with 85% accuracy
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- I can describe what constitutes student participation in a class with 85% accuracy
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- I can define the most common terms used at EUOL with 85% accuracy
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- I can describe all the components of the two main term formats (Full term and Mini Term) with 100% accuracy
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- I can describe how a Student Services advisor's job duties vary in each week of the term with 80% accuracy
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- I can identify the five levels of listening with 85% accuracy
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- I can provide an empathetic response with 100% accuracy
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- I can list 5 rapport-building techniques with 85% accuracy
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- I can demonstrate how to set expectations and gain agreement on communication frequency, orientation, participation and course approval with 90% accuracy
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- I can explain how to use the RATE sheet as a means of identifying student issues/concerns with 100% accuracy
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- I can fill out the RATE sheet with 85% accuracy
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- I can log in and out of the CampusVue system with 100% accuracy
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- I can describe the CampusVue desktop, defining the purpose of the shortcut bar and student bar items with 85% accuracy
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- I can define the term "system of record" as it relates to CampusVue with 100% accuracy
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- I can list three ways to open a Student Search form in CampusVue with 90% accuracy
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- I can edit a student's master record with 100% accuracy
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- I can demonstrate where in CampusVue the student's classes are displayed with 85% accuracy
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- I can define the concept of "specifically vague" as it relates to CampusVue notes with 85% accuracy
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- I can enter a note/activity on a student record with 100% accuracy
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- I can list two things that advisors can do in eCollege with 100% accuracy
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- I can describe the differences between Unit format and Week format classes in eCollege with 85% accuracy
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- I can navigate within an eCollege class with 85% accuracy
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- I can enroll a student in Orientation in eCollege with 90% accuracy
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- I can identify red flags on an Enrollment Agreement with 100% accuracy
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- I can list three resources I can use to verify a high school's accreditation with 100% accuracy
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- I can list five tools found in the Registrar Folder on the Common Drive with 90% accuracy
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- I can fill out as well as interpret an Audit sheet with 85% accuracy
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- I can describe the student issue resolution process with 85% accuracy
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- I can submit a transcript evaluation request to the Registrar with 100% accuracy
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- I can describe how course mapping files assist advisors and where these files are located with 90% accuracy
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- I can schedule a student in a class via CampusVue with 85% accuracy
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- I can describe when a student would be scheduled in a full term versus a mini term with 85% accuracy
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- I can set up a student group of just my students with 90% accuracy
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- I can define the two types of re-entry students with 100% accuracy
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- I can describe what happens once a student is identified as a re-entry students with 85% accuracy
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- I can explain the purpose of the handoff meeting with 100% accuracy
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- I can discuss the responsibilities of both New Start and Continuing advisors as they relate to the Handoff Meeting with 80% accuracy
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- I can use eCollege to determine a student's grade in a class with 100% accuracy
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- I can use eCollege to determine a student's grade on a specific assignment with 85% accuracy
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- I can eplain when to recommend CARE, Webinars and smarThinking.com to students with 100% accuracy
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- I can explain why advisors use Facebook with 100% accuracy
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- I can list three Facebok guidelines with 85% accuracy
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- I can recommend appropriate services within the context of a student conversation with 85% accuracy
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- I can describe how to use the Texting 2.0 tool with 100% accuracy
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- I can define the criteria used to determine SAP status with 100% accuracy
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- I can describe the purpose and deadline for Academic Advising Plans and Evaluation Of Progress plans with 75% accuracy
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- I can demonstrate where a student’s SAP status is located in CampusVue with 90% accuracy
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- I can explain when add/drop occurs for full and mini terms with 100% accuracy
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- I can check on the status of a book shipment in Ambassador with 100% accuracy
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- I can describe the five-step process to use when dealing with a withdrawal call with 85% accuracy
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- I can respond confidently to withdrawal situations with 85% accuracy
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- I can describe the change in status request process with 85% accuracy
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- I can explain the benefits of the End of Quarter Drop strategy with 85% accuracy
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- I can describe the impact that a change of major may have on the student's experience with 85% accuracy.
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- I can locate student services and Registrar information on SharePoint with 85% accuracy
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- I can explain why it is important to identify a student as eligible for military benefits and pass them on to the Military Benefits Team quickly with 85% accuracy
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- I can explain the purpose of the Career Services department with 100% accuracy
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- I can operate the Agent Desktop product with 100% accuracy
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- I can create a strategy using my time management skills to communicate with low-performing, average, and good students with 70% accuracy
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- I can use CRM to find a student with 85% accuracy
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- I can describe my CRM workspace with 85% accuracy
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- I can document student communications in CRM with 85% accuracy
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- I can send e-mails to students through CRM with 85% accuracy
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- I can describe when to forward or assign an interaction, or consult a specialist, with 85% accuracy
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