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SS New Hire Internal Readiness Assessment - (copy)
This survey allows internal employees who are transitioning to Student Services to indicate their competency level against New Hire Training curriculum learning objectives. Training can then customize a training program based on the employee's strengths and weaknesses.
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- I can describe two challenges and two benefits of earning a degree through a proprietary school like EUOL with 85% accuracy.
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- I can discuss how my ethics align with those of the company.
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- I can describe two characteristics of most EUOL students with 100% accuracy
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- I can explain which EUOL departments students interact with and when with 90% accuracy
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- I can demonstrate familiarity with our Course Catalog with 70% accuracy
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- I can list three of the degree programs we offer with 100% accuracy
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- I can explain the mission of the Student Services department with 100% accuracy
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- I can list four major responsibilities of both new start and continuing advisors with 85% accuracy
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- I can explain the primary strategies used by advisors to keep students in school with 85% accuracy
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- I can describe each cross-functional team member with 100% accuracy
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- I can explain how they departments work together to impact the student experience with 85% accuracy
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- I can recognize the five primary computer systems used on a regular basis with 85% accuracy
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- I can describe what constitutes student participation in a class with 85% accuracy
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- I can define the most common terms used at EUOL with 85% accuracy
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- I can describe all the components of the two main term formats (Full term and Mini Term) with 100% accuracy
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- I can describe how a Student Services advisor's job duties vary in each week of the term with 80% accuracy
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- I can identify the five levels of listening with 85% accuracy
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- I can provide an empathetic response with 100% accuracy
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- I can list 5 rapport-building techniques with 85% accuracy
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- I can demonstrate how to set expectations and gain agreement on communication frequency, orientation, participation and course approval with 90% accuracy
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- I can explain how to use the RATE sheet as a means of identifying student issues/concerns with 100% accuracy
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- I can fill out the RATE sheet with 85% accuracy
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- I can log in and out of the CampusVue system with 100% accuracy
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- I can describe the CampusVue desktop, defining the purpose of the shortcut bar and student bar items with 85% accuracy
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- I can define the term "system of record" as it relates to CampusVue with 100% accuracy
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- I can list three ways to open a Student Search form in CampusVue with 90% accuracy
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- I can edit a student's master record with 100% accuracy
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- I can demonstrate where in CampusVue the student's classes are displayed with 85% accuracy
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- I can define the concept of "specifically vague" as it relates to CampusVue notes with 85% accuracy
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- I can enter a note/activity on a student record with 100% accuracy
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- I can list two things that advisors can do in eCollege with 100% accuracy
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- I can describe the differences between Unit format and Week format classes in eCollege with 85% accuracy
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- I can navigate within an eCollege class with 85% accuracy
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- I can enroll a student in Orientation in eCollege with 90% accuracy
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- I can identify red flags on an Enrollment Agreement with 100% accuracy
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- I can list three resources I can use to verify a high school's accreditation with 100% accuracy
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- I can list five tools found in the Registrar Folder on the Common Drive with 90% accuracy
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- I can fill out as well as interpret an Audit sheet with 85% accuracy
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- I can describe the student issue resolution process with 85% accuracy
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- I can submit a transcript evaluation request to the Registrar with 100% accuracy
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- I can describe how course mapping files assist advisors and where these files are located with 90% accuracy
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- I can schedule a student in a class via CampusVue with 85% accuracy
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- I can describe when a student would be scheduled in a full term versus a mini term with 85% accuracy
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- I can set up a student group of just my students with 90% accuracy
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- I can define the two types of re-entry students with 100% accuracy
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- I can describe what happens once a student is identified as a re-entry students with 85% accuracy
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- I can explain the purpose of the handoff meeting with 100% accuracy
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- I can discuss the responsibilities of both New Start and Continuing advisors as they relate to the Handoff Meeting with 80% accuracy
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- I can use eCollege to determine a student's grade in a class with 100% accuracy
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- I can use eCollege to determine a student's grade on a specific assignment with 85% accuracy
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- I can explain when to recommend CARE, Webinars and smarThinking.com to students with 100% accuracy
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- I can explain why advisors use Facebook with 100% accuracy
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- I can list three Facebok guidelines with 85% accuracy
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- I can recommend appropriate services within the context of a student conversation with 85% accuracy
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- I can describe how to use the Texting 2.0 tool with 100% accuracy
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- I can define the criteria used to determine SAP status with 100% accuracy
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- I can describe the purpose and deadline for Academic Advising Plans and Evaluation Of Progress plans with 75% accuracy
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- I can demonstrate where a student’s SAP status is located in CampusVue with 90% accuracy
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- I can explain when add/drop occurs for full and mini terms with 100% accuracy
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- I can check on the status of a book shipment in Ambassador with 100% accuracy
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- I can describe the five-step process to use when dealing with a withdrawal call with 85% accuracy
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- I can respond confidently to withdrawal situations with 85% accuracy
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- I can describe the change in status request process with 85% accuracy
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- I can explain the benefits of the End of Quarter Drop strategy with 85% accuracy
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- I can describe the impact that a change of major may have on the student's experience with 85% accuracy.
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- I can locate student services and Registrar information on SharePoint with 85% accuracy
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- I can explain why it is important to identify a student as eligible for military benefits and pass them on to the Military Benefits Team quickly with 85% accuracy
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- I can explain the purpose of the Career Services department with 100% accuracy
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- I can operate the Agent Desktop product with 100% accuracy
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- I can create a strategy using my time management skills to communicate with low-performing, average, and good students with 70% accuracy
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- I can use CRM to find a student with 85% accuracy
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- I can describe my CRM workspace with 85% accuracy
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- I can document student communications in CRM with 85% accuracy
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- I can send e-mails to students through CRM with 85% accuracy
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- I can describe when to forward or assign an interaction, or consult a specialist, with 85% accuracy
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