Pre-Course Development Survey - Returns & Exchanges - For Operations

Please complete this survey as it relates to your experiences in coaching and developing our agents in regards to the topic Returns & Exchanges.

This topic includes:
Determining if a Device is Defective (TS)
RA Process
Device Change
Return Workflows
Kiosk Return Process
Name: 


  1. Are there any particular topics in this section that you feel should NOT be covered in New Hire training?


  1. Are there any particular items or policies that are missing from this module today?


  1. Have you created any materials to fill training gaps or reinforce learning for this module?


  1. How do you think this module should be tested? (i.e. Quia assessment, Game, Call Listening activities, etc)





VXI ID Admin
Makati