Evaluation of learning questionnaire

We kindly ask you to consider the Dealing with difficult customer training that you have attended and complete the following questionnarie. Be honest in your assessments and answer the questions as fully as possible, Thank you for your time and input!


A red asterisk (*) indicates required questions.

  1. How would you rate the training usefulness for your work? Please choose the score number that you feel most closely represents your views: 1 = Not at all 2 = To a small extent 3 = To a moderate extent 4 = To a great extent *
     
      1 2 3 4  
    Useless  Useful for my work


  1. If you have rated 1 or 2 in the quesion nr 1 please state as fully as possible the reasons why you gave this rating.


  1. To what extent has your knowledge and skills improved or increased as a result of the training: 1 = Not at all 2 = To a small extent 3 = To a moderate extent 4 = To a great extent
    *
     
      1 2 3 4  
    Learned nothing  learned a lot


  1. If you have rated 1 or 2 in the quesion nr 3 please state what have you NOT learned that you needed or expected to learn during the programme? Please describe fully any items. .


  1. To what extent do you apply learned skills on the job?
    1 = Not at all 2 = To a small extent 3 = To a moderate extent 4 = To a great extent *
     
      1 2 3 4  
    Not apply at all  Apply a lot


  1. If you have rated 1 or 2 in question nr 5 please state as fully as possible the reasons why you gave this rating.




  1. How would you rate your skills level after the training
    Please choose the score number that you feel most closely represents your skills level.
    1= Not at all 2 = To a small extent 3 = To a moderate extent 4 = To a great extent *

          1 2 3 4    
      skills of pro-actively management of the negative behaviors of difficult customers   
      skills of eealing with complaints in efficient manner   


  1. If you have rated 1 or 2 in the question nr 7 please state as fully as possible the reasons why you gave this rating.







HRSC Training Team