Evaluation of Learning Survey for Team Leads

We kindly ask you to consider the training that your agent has attended and complete the following questionnarie.

Be honest in your assessments and answers.

Thank you for your time and input!

1= Not at all
2= To a small extent
3 = To a moderate extent
4= To a great extent
Name: 


A red asterisk (*) indicates required questions.

  1. 1. How would you rate the training usefulness for the agents work?
    Please choose the score number that you feel most closely represents your views.
    *
     
      1 2 3 4 5  
    Useless  Useful for his/her work


  1. Please state the reason why you give this rating on the previous question.


  1. To what extent has the agent’s knowledge and skills improved or increased as a result of the training?*
     
      1 2 3 4  
    Learned nothing  Learned a lot


  1. If you have rated 0 or 1 on the previous question, please state what the agent did NOT learn what was needed or expected during the programme? Please describe the reasons or impressions.


  1. To what extent does the agent apply learned skills on the job?*
     
      1 2 3 4  
    Does not apply anything at all   Applies several things


  1. Give some examples of situations when the knowledge is applied.


  1. How would you rate the agents skills level after the training
    Please choose the score number that you feel most closely represents the agent’s skill level.
    *

            1 2 3 4      
      skills of pro-actively management of the negative behaviors of difficult customers Very weak Strong  
      Skills of dealing with complaints in efficient manner Very weak Strong  


  1. What is the best way to increase skills and maintain the knowledge achieved in the training?*

            1 2 3 4      
      Feed backs Not very efficient Efficient  
      Refreshers Not very efficient Efficient  
      Continuos TL support Not very efficient Efficient  
      Email reminders with training material Not very efficient Efficient  
      Offer further reading material Not very efficient Efficient  
      Other (specify) Not very efficient Efficient  


  1. If you have chosen "Other" on the previous question, please specify here.


  1. Free Comments (please add ideas and thoughts concerning the above subjects)





HRSC Training Team