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BOSTON GLOBE - Complaint Tracker
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A red asterisk (*) indicates required questions.
MAIN CATEGORY OF CUSTOMER's COMPLAINT:
Policy-Related
Product-Related
Service-Related
*
SUB-CATEGORY: Policy Complaints
Discounts/Rates
Payment/Adjustments
Do Not Call Request
Reader Reaction
Premium Item not Received
Refunds
SUB-CATEGORY: Product Complaints
Globe Reader Complaints
Savings Central Complaints
E-Reader (Kindle, Nook, KoBo) Complaints
BG Extras Complaints
Newstand/Single Copy Complaints
TV Weekly Complaint
Inserts/Coupon Complaints
Editorial/Content Complaints
Damaged Paper Complaints
SUB-CATEGORY: Service Complaints
Delivery Complaints
IVR Complaints
Carrier Complaints
Invoice Complaints
Telemarketer Complaints
Local Branch Complaints
DID THE CUSTOMER WANT TO CANCEL THE ACCOUNT?
Yes
No
*
DID THE AGENT NEED TO ESCALATE THE CONCERN?
Yes
No
*
WERE WE ABLE TO SAVE THE ACCOUNT?
Save with 25% off
Save with 50% off
Save with Downgrade
Save with Same Rate
N/A (no save used)
*
CUSTOMER'S COMMENTS:
