Dealing with difficult customers Barcelona

We kindly ask you to consider the Dealing with Difficult Customers training that you have attended in April 2011 and complete the following questionnaire. Be honest in your assessments and answer the questions as fully as possible.

Thank you for your time and input!


The scale for all question is set below, please choose the score number that you feel most closely represents your views:

1 = Not at all / 2 = To a small extent / 3 = To a moderate extent / 4 = To a great extent


A red asterisk (*) indicates required questions.

  1. How would you rate the training usefulness for your daily tasks/job?*
    1 2 3 4


  1. To what extent has your knowledge and skills improved or increased as a result of the training?*
    1 2 3 4


  1. To what extent do you apply the learned skills on the job?*
    1 2 3 4


  1. If you were not able to apply learned skills on the job or applied to a small extent explain why?


  1. Have your skills in preventing unwanted emotions increased after the training?
    *
    1 2 3 4


  1. Do you know what how to handle angry confrontations?*
    1 2 3 4


  1. Are you more aware of difficult customers types and know how to approach them?*
    1 2 3 4


  1. Do you feel better skilled in dealing with complaints?*
    1 2 3 4


  1. If you have rated 1 or 2 in one of the questions above please state what have you NOT learned that you needed or expected to learn during the programme?*





HRSC Training Team