Professional Call Handling Krakow

We kindly ask you to consider the "Professional Call Handling" training that your team member has attended and complete the following questionnarie. Can you please assess your team member's improvement in particular skills using the following scale: 1 = Not at all, 2 = To a small extent, 3 = To a moderate extent 4 = To a great extent Be honest in your assessments and answers. Thank you for your time and input!


A red asterisk (*) indicates required questions.

  1. How would you rate the training usefulness for your daily tasks/job? *
    1 2 3 4


  1. To what extent has your knowledge and skills improved or increased as a result of the training?
    1 2 3 4


  1. To what extent do you apply the learned skills on the job?*
    1 2 3 4


  1. If you were not able to apply learned skills on the job or applied to a small extent explain why?


  1. Are you aware of your communication style?*
    1 2 3 4


  1. To what extend have you been able to adopt professional and effective telephone behavior?*
    1 2 3 4


  1. Are you aware of communication barriers and how to overcome these? *
    1 2 3 4


  1. Did the training support you in effectively building rapport with callers? *
    1 2 3 4


  1. Keep on smiling! Is this your daily work philosophy? *
    1 2 3 4


  1. If you have rated 0 or 1 in one of the questions above please state what have you NOT learned that you needed or expected to learn during the programme?





HRSC Training Team