Delivering Exceptional Customer Service Krakow

We kindly ask you to consider the Delivering Exceptional Customer Service training that you have attended in March and April 2011 and complete the following questionnaire. Be honest in your assessments and answer the questions as fully as possible.

Thank you for your time and input!


The scale for all question is set below, please choose the score number that you feel most closely represents your views:

1 = Not at all / 2 = To a small extent / 3 = To a moderate extent / 4 = To a great extent


A red asterisk (*) indicates required questions.

  1. How would you rate the training usefulness for your daily tasks/job?*
    1 2 3 4


  1. To what extent has your knowledge and customer service skills improved or increased as a result of the training?*
    1 2 3 4


  1. To what extent do you apply the learned skills on the job?*
    1 2 3 4


  1. If you were not able to apply learned skills on the job or applied to a small extent explain why?


  1. Are you able to see the benefits of great customer service?*
    1 2 3 4


  1. Have you come across the different customer types described to you in the training session and have you been able to respond to them in the right way?*
    1 2 3 4


  1. Are you more aware to customer expectations and thus able to meet them?*
    1 2 3 4


  1. Can you now spot the barriers to the delivery of outstanding customer service and are you able to overcome them?*
    1 2 3 4


  1. If you have rated 1 or 2 in one of the questions above please state what have you NOT learned that you needed or expected to learn during the programme?*





HRSC Training Team