Streamenergy.Net


A red asterisk (*) indicates required questions.

  1. CCMS ID *


  1. Out of 10 customers how many are calling because they do not understand the website or Mystream account *
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Based on customer comments What is the main reason for a customer to use the website*
    A) Make a payment
    B)Check the balance
    c)Enroll
    d)Renewals
    e)other


  1. If your response was other please specify


  1. Which of the following content will you consider crucial to be in the main page, explain why?*
    Enroll now
    Energy Service
    Customer Service
    About us
    Media
    Forms(LOA, letter of authorization, etc)
    Saving Energy TIPS
    Plan and Offers
    other


  1. If your response was other please specify


  1. From the Mystream account section, what would change to make it more users friendly?*


  1. From your perspective how would you evaluate the next attributes of the website :*

            1 2 3 4      
      Content  Excellent  Poor   
      Visuals  Excellent  Poor   
      Interface layout Excellent  Poor   


  1. Select the three main characteristics that you would change in the website to make it more attractive and user friendly*
    More pictures
    More announcements
    Different colors
    More images
    Pop up messages
    Interactive menu
    Other


  1. If your response was other please specify


  1. From the next options select if the customer rather do it on the phone or through the website*

            1 2      
      Enrollments Website> Streamenergy.Net Customer Service Representative   
      Payment  Website> Streamenergy.Net Customer Service Representative   
      Check balance Website> Streamenergy.Net Customer Service Representative   
      Ask for Energy tips Website> Streamenergy.Net Customer Service Representative   
      Request a LOA Website> Streamenergy.Net Customer Service Representative   
      Reset a Password Website> Streamenergy.Net Customer Service Representative   
      Create Mystream account  Website> Streamenergy.Net Customer Service Representative   
      Renewals Website> Streamenergy.Net Customer Service Representative   


  1. What would you change in the website/Mystream account to make it more attractive to the Hispanic market?*





Human Capital