New Hire Redesign: Nesting Pre-Development Survey

Please complete this survey using the processes you use to conduct Nesting with today's New Hire program.
Name: 


A red asterisk (*) indicates required questions.

  1. Your Site:*


  1. How does your site select the SMEs for Nesting?*


  1. How do you ensure your SMEs are giving the same information?*


  1. The typical Agent to SME ratio during nesting is:*
    2:1
    3:1
    4:1
    5:1
    6:1
    7:1
    8+:1


  1. While the agents are in Nesting, each agent has approximately ___ calls monitored. (Please enter a number)*


  1. How are agents monitored during Nesting? (Choose all that apply)*
    Remote Call Monitoring
    Side-by-Side Monitoring / Y-Jacking / Call Barging
    QA Team / Nesting QA


  1. During Nesting, each agent receives approximately ___ hours of coaching per week.*
    Less than 1 hour
    1 - 1.5 hours
    1.5 - 2 hours
    2 - 2.5 hours
    2.5 - 3 hours
    3+ hours


  1. What topics do you typically cover during Nesting Huddles?*


  1. How do you determine which topics to cover during Nesting Huddles?*


  1. How do you handle agents who are struggling?*


  1. How do you determine if an agent graduates to the floor?*


  1. Do you hold back agents in Nesting if needed? Approximately how long?*


  1. When do your agents first meet and interact with their future Supervisors?*
    During training
    During Half-Nesting
    During Full-Nesting
    Last day of Nesting
    Day 1 of Production





VXI ID Admin
Makati