Dealing with difficult customers Bcn (Team Leaders)

We kindly ask you to consider the Dealing with Difficult Customers Training that your team member has attended and complete the following questionnarie.Can you please assess your team member improvement in particular skills using the following scale:
1 = Not at all, 2 = To a small extent, 3 = To a moderate extent 4 = To a great extent
Be honest in your assessments and answers.Thank you for your time and input!
Name: 


A red asterisk (*) indicates required questions.

  1. Do you think the training has had a positive impact on your team member work performance?*
    1 2 3 4


  1. Have your team member’s skills in preventing unwanted emotions improved after the training?*
    1 2 3 4


  1. Is your team member able handle angry confrontations?*
    1 2 3 4


  1. Is he/she better skilled in approaching difficult customers?*
    1 2 3 4


  1. To what extent has your team member the ability to deal with complaints improved after the training?

    *
    1 2 3 4


  1. Do you feel like the training has had a positive effect on your team member attitude?*
    1 2 3 4


  1. If you have rated 1 or 2 in one of the questions above please state what customer service skills is your team member still lacking?



  1. What is the best way to increase skills and maintain the knowledge achieved in the training*
    Feedbacks
    Refreshers
    Continuous TL support
    Email reminders with training material
    Offering further reading material
    Other (specify in comments)


  1. Free Comments





HRSC Training Team