Delivering Exceptional Customer Service Krakow (Team Leaders)

We kindly ask you to consider the Delivering Exceptional Customer Service training that your team member has attended and complete the following questionnarie. Can you please assess your team member's improvement in particular skills using the following scale:
1 = Not at all, 2 = To a small extent, 3 = To a moderate extent 4 = To a great extent
Be honest in your assessments and answers. Thank you for your time and input!
Name: 


A red asterisk (*) indicates required questions.

  1. Do you think the training has had a positive impact on your team member's work performance?*
    1 2 3 4


  1. Have you seen improvement on your team member's Customer Service skills after the training?*
    1 2 3 4


  1. Is your team member aware of customer expectations and thus able to meet them?*
    1 2 3 4


  1. Is he/she better skilled in spotting the barriers to the delivery of outstanding customer service and able to overcome them?*
    1 2 3 4


  1. To what extent did the interpersonal communication of your team member improve? *
    1 2 3 4


  1. Do you feel like the training has had a positive effect on your team members attitude?*
    1 2 3 4


  1. If you have rated 1 or 2 in one of the questions above please state what customer service skills is your team member still lacking? *


  1. What is the best way to increase skills and maintain the knowledge achieved in the training?*
    Feed backs
    Refreshers
    Continuous TL support
    Email reminders with training material
    Offer further reading material
    Other (specify below)


  1. Free Comments*





HRSC Training Team