Professional Call Handling Krakow (Team Leader)

We kindly ask you to consider the "Professional Call Handling" training that your team member has attended and complete the following questionnarie. Can you please assess your team member's improvement in particular skills using the following scale: 1 = Not at all, 2 = To a small extent, 3 = To a moderate extent 4 = To a great extent Be honest in your assessments and answers. Thank you for your time and input!
Name: 


A red asterisk (*) indicates required questions.

  1. Do you think that the training has had a positive impact on your team members work performance? *
    1 2 3 4


  1. Have you seen improvements in your team member’s communication style? *
    1 2 3 4


  1. To what extend has your team member been able to adopt professional and effective telephone behavior?*
    1 2 3 4


  1. Do you feel that your team member is aware of communication barriers and how to overcome these?*
    1 2 3 4


  1. To what extend did the training support your team member in effectively building rapport with callers? *
    1 2 3 4


  1. Do you feel like the training has had a positive effect on your team member’s attitude?*
    1 2 3 4


  1. If you have rated 1 or 2 in one of the questions above please state what call handling skills is your team member still lacking?


  1. What is the best way to increase skills and maintain the knowledge achieved in the training?*
    Feedback's
    Refresher
    Continuous TL support
    Email reminders with training material
    Offer further reading material
    Other (specify below)


  1. Free Comments





HRSC Training Team