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Lending Solutions Claims Survey
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1. Using a scale of 1 to 5 (5 indicating a very high level of service and 1 indicating a very low level of service), please rate the Customer Service Representative on his/her demonstration of a caring, friendly, and compassionate attitude.
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2. Please rate the Customer Service Representative on his/her knowledge of the claim process using a scale of 1 to 5 (5 indicating a high level of understanding and 1 indicating a very low level of understanding)
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3. Please indicate your satisfaction that the Customer Service Representative thoroughly explained the claim process and provided detailed information of next steps, including how to contact your adjustor. Use a scale of 1 to 5 (5 indicating a high level of satisfaction and 1 indicating a very low level of satisfaction).
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4. Please indicate your level of agreement that the Customer Service Representative fully resolved your question or concern by providing the information requested or connecting you with the department or individual who could provide resolution. Please rate using a scale of 1 to 5 (5 indicating you Strong Agree and 1 indicating you Strongly Disagree).
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5. Please rate your confidence in Assurant Lending Solution Claims’ ability to quickly and confidently resolve any future questions or claims you may have. Please use a scale of 1 to 5 (5 indicating you have a strong level of confidence and 1 indicating you have a very low level of confidence).
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