Trainer Assessment July Parallel

Assessment of staff for July parallel operations

Name


A red asterisk (*) indicates required questions.


  1. Please provide the name of FOC Analyst you are assessing.*


  1. Based on the Skill Level Assessment chart, please rate the analysts' verbal English skills. This should be based on how well they communicate with the Houston staff while speaking on the phone or in person. *
     
      1 2 3 4 5  
    5


  1. Based on the Skill Level Assessment chart, please rate the analysts' non-verbal English skills. E-mail communication would be a form of non-verbal communication. Consider: 1) How effective they are able to communicate an issue/question with Houston staff and stakeholders via e-mail. 2) Does this take one e-mail or multiple e-mails for both sides to understand and resolve the issue? *
     
      1 2 3 4 5  
    5


  1. Based on the Skill Level Assessment Chart, please rate the FOC Analysts' overall skill level for their specific job responsibilities. *
     
      1 2 3 4 5  
    5


  1. Please list examples of what you feel the FOC Analyst are doing well. *


  1. Please list any area(s) that you feel the FOC Analyst needs improvement in to succeed in their role. *


  1. Please list any area(s) that you feel the FOC Analyst needs additional training in to be successful in their role. *


  1. How much assistance does the trainee request/require from you to complete the work?
    Never
    Sometimes (1 to 2)
    Often (3 to 5)
    Very Often (Greater than 5)


  1. Please provide any additional feedback about the FOC Analyst performance (if any).


  1. What percentage of the desk was Manila staff able to perform on their own?