Best Practices for Customer Success Milwaukee 07/20/2011

Location: Milwaukee
Date: 07/20/2011


  1. The W-2 Case Management: Best Practices for Customer Success class was:
     
      1 2 3 4 5  
    Poor  Excellent


  1. Prior to this class, what was your level of knowledge in providing your customers with the means to achieve their goals of unsubsidized employment and self-sufficiency:
     
      1 2 3 4 5  
    Low Level  High Level


  1. After completing this class, what is your level of knowledge in providing your customers with the means to achieve their goals of unsubsidized employment and self-sufficiency:
     
      1 2 3 4 5  
    Low Level  High Level


  1. Did you receive feedback, strategies or other ideas that will be useful to your case management work back at your agency?
    Yes
    No


  1. If yes, please explain:


  1. What did you learn today that was new for you? What was reinforced?


  1. List at least one best practice that you learned today that you will utilize in your case management work.


  1. Do you feel that the activities used in the class were effective in helping you understand different case management strategies?
    Yes
    No


  1. Comments:


  1. Would you recommend this class to other FEPs/Case Managers?
    Yes
    No


  1. Any other comments on this class.





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