2011_UC Queue Assistance Survey
Name (optional): 


  1. The UCs were responsive to your question/request:
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. The UCs were knowledgeable about program business rules and processes:
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. If the UC could not immediately address request, you were directed to the appropriate resources/follow-up plan for resolution:
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. The average response time to your UC Queue requests is:
    Less than 2 minutes
    Between 2 minutes and 5 minutes
    Longer than 5 minutes


  1. How do you feel after receiving a response from the UC Queue?
    The experience was positive and I received what I needed
    The experience was positive but I didn't receive what I needed
    The experience did not make me feel good but I received what I needed
    The experience did not make me feel good and I did not get what I needed


  1. Overall, I was satisfied with the service I received.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. How often do you use the UC queue or the UC inbox?


  1. Do you have any additional comments or suggestions about the UC queue or the UC inbox?






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