CALL ISSUE TRACKER - NESTING DAY 2 ( August 10, 2011)

For Tracking CALL DRIVERS PER DAY: Please update this survey at the END OF PHONE TIME each day and summarize call issues by indicating the numerals for the count. This enables management to monitor daily call issues.


  1. Agent name and ATTUID
    Anchetta, Jerome ja498j
    Abdon,Joanna ja046q
    Brillantes,Jose jb046q
    Torda,Rea Theresa rt0805
    Calpo,Joan jc817d
    Catunao,Paula Bianca pc046q
    Dizon,Korina Jean kd046q
    Navarro,Marylor mn625m
    Fajardo,Geirson gf0805
    Junquera,Ray Anthony rj0805
    Lacaba,Merlie ml0805
    Minel,Bernard bm0805
    Monasterio,Mae Angelique mm577s
    Paggabao,Eden ep0805
    Randrup, Lindsay lr625m
    Salazar,Arlene as281d
    Sanjose,Anamarie as249c
    Siborboro,Christine cs577s
    Austria,Immanuel ia0805
    Carandng,Orestes oc498j
    Castilo,Kristine kc498j
    Castro,Maricel mc577s
    Delara,Nimrod nd498j
    Dacalos,Stanley sd0805
    Duya,Jean, jd577s
    Fernando,Anthnony af115n
    Felipe,Kristine kf0805
    Gatmaitan,Levian lg115n
    Largo,Jomar jl115n
    Llorca,Virgilio vl115n
    Nocom,Venus vn115n
    Obusan,Paoloryan po115n
    Pontillas,Anajean ap115n
    Rabino,Sandeelaine sr115n
    Ramos,Reginald rr285w
    Rodriguez,Deoferdinand dr710w
    Valencia,Patrick pv115n
    Vilano,Jennylyn jv115n
    Sadsad,Mark Anthnony ms115n


  1. Wave Number 


  1. Ops Supervisor: 


  1. Instruction: THIS TRACKER TO BE FILLED OUT AT THE END OF PHONE TIME - Please specify HOW MANY calls were received per issue for today. Indicate the NUMERAL in the blank fields provided.

    I. BILLING

    Billing Issue: BALANCE INQUIRY


  1. Billing Issue: PAYMENTS


  1. Billing Issue: ADJUSTMENTS



  1. Billing Issue: BILL DISPUTES


  1. Billing Issue: BILL REPRINT


  1. Billing Issue: BILL DUE DATE


  1. II. ORDERS

    Order Issue: MODIFY ORDERS/SERVICE CHANGE


  1. Order Issue: ORDER STATUS


  1. Order Issue: ADD PRODUCT


  1. Order Issue: PENDING ORDERS


  1. Order Issue: CANCEL ORDERS


  1. Order Issue: DISCONNECT/CEASE ORDERS


  1. III. PRODUCT SALES

    Product Issue: PRODUCT INQUIRY


  1. Product Issue: PRICING INQUIRY


  1. Product Issue: PROMOTION INQUIRY


  1. Product Issue: PROVISIONED NEW PRODUCT/SERVICE


  1. IV. LOG IN AND PASSWORD ISSUES


  1. V. INSTALLATION ISSUES


  1. VI. TRANSFERRED CALL


  1. VII. ESCALATED CALL


  1. VIII.CASES/DISPATCH ISSUES


  1. IX. OTHER REASONS - Specify here:


  1. OTHER REASONS - Specify QUANTITY (NUMERAL) here:





TPSouth
Training