ESCALATION TRACKER FOR NESTING (August 19, 2011)

Escalation Tracker will track common escalated issues per day to come up with action plans.


  1. Supervisors/Supports Name 


  1. OTHERS, (Please Specify)


  1. Agent's Name  


  1. Wave Number 


  1. Customer's Full Name


  1. Customers BAN (Billing Account Number)


  1. Time of the Supervisor Call


  1. DOC (Duration of Call)


  1. ISSUE: 


  1. MULTIPLE/OTHER ISSUES (Please specify):


  1. RESOLUTIONS / ACTIONS TAKEN


  1. RESOLVED 


  1. IF NOT RESOLVED: Further Actions/Steps Required - 


  1. OTHERS (Please specify.)


  1. TRANSFERRED 


  1. REASON FOR ESCALATION 


  1. OTHERS (Please specify other reasons of escalation):





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