Satisfaction with FedEx
Name: 


A red asterisk (*) indicates required questions.

  1. CCMS ID e.g.(120069)*


  1. How many times do you call CAT per day?*
    0-2
    3-5
    6-8
    9-11
    12-14
    More than 15


  1. Select the three main situations that make you contact the CAT dept.?*
    For ground return labels that are not PRP or Return MGR
    Address change for Verizon packages
    Reattempt cannot be done after 1400 and a request is not enough.
    Package marked with DEX 03 (incorrect Address) and the address is on the package is correct.
    Packages with no information on Shipper or recipient and scan with incorrect address
    Customer has regular deliveries and they want to have their address change
    ETA customer don’t want to call back to find out the time.
    Scan Package Not deliver / Not attempted
    Other


  1. If your response was other please specify


  1. 3-How satisfied would you say FedEx Customers are with their packaging service and rate?
    Based on this scale: 1=Non Satisfied, 2=Somewhat Satisfied, 3=Satisfied, 4=Very Satisfied
    *

            1 2 3 4      
      FedEx Express  Not satisfy  Very satisfy   
      FedEx Ground  Not satisfy  Very satisfy   
      FedEx Home Delivery  Not satisfy  Very satisfy   


  1. How many times in a week do you get to see a change in the station cutoff time, in regular days?*
    0-2
    3-5
    6-8
    9-11
    More than 12


  1. What do you consider to be the best improve suggestion to increase first call resolution and customer satisfaction for supplies calls?*
    Generate a tracking number when submitting the supplies order
    Be able to provide an established dead line to receive the supplies
    Part number for ground supplies
    Have the part number more visible for the clients
    other


  1. If your response was other please specify


  1. How many rate calls do you receive per day?*
    0-2
    3-5
    6-8
    9-11
    More than 12


  1. How many calls from Spanish speaker customers do you receive per day? *
    0-2
    3-5
    6-8
    9-11
    More than 12





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